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Salesforce Support Admin

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Salesforce Support Admin

Posted about 1 month ago

Salesforce Support Administrator

What are we all about?

Access is one of most successful and fastest growing software groups in the UK. On-going commitment to excellence, customers and employees has also placed the company among the UK’s top employers in The Sunday Times’ 100 ‘Best Companies to Work For’ for a number of years.

Over the last 5 years, we have gone from 380 employees to now currently over 3000, through both organic growth and acquisition. Access have a 2022 vision to be one of the top 10 UK Software companies which will create huge opportunity for employees and see us gain even more market share. We now have over 2 million users and over 45,000 organisations rely on Access software to help their organisation thrive, which include SaaS, ERP, finance, HR, Payroll, CRM, warehousing, business intelligence, professional services automation, Health and Social Care, Not for Profit, hospitality and manufacturing. 

Overview:

The Salesforce Support Administrator will be primarily responsible for servicing support queries from end users, performing administrative tasks and supporting Senior Administrators to maintain platform optimisation. The ideal candidate is someone with some hands on experience with Salesforce who is looking to broaden their knowledge of the platform whilst contributing to ongoing success of the team.

Responsibilities:
• Providing technical support for Salesforce users, managing support calls and escalating to senior members of team where necessary.
• Managing data requests, ensuring accuracy across the business systems estate.
• Basic Salesforce Administration tasks (Data maintenance, reports, dashboards, page layouts, etc).
• User management (set up, deactivation, profile and role management).
• Create guides, videos and training materials.
• Support Senior Administrators on configuration tasks and projects.

• Provide regular reporting on Administration and case management across the platform.

Competencies and Experience:
• Salesforce Administrator (ADM201) Certification desired but not essential.
• Hands on experience as a Salesforce administrator or power user.
• Strong communication and stakeholder management capabilities.
• Highly organised individual who can appropriately prioritise and respond to requests.
• Excellent problem-solving skills.
• Attention to detail.

• Ability to work collaboratively and independently.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:  
• A Competitive Salary
• Giving Back/Charity days
• Quarterly Socials
• 6 weeks Sabbaticals (after 6 years of service)

• The Access Group Big Break: our all-expenses paid holiday to Spain

Become part of our amazing Access family!

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.