We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   About you:  We’re looking for a proactive and detail-oriented Product Delivery/Product Owner/BA to join our Mintsoft Web product team in KL. As a Product Owner for our Warehouse Management Software, you'll be the driving force behind features that help thousands of businesses optimize their warehouse operations every day. This is your opportunity to own the product backlog and work directly with development teams to bring beautiful, efficient solutions to life. You'll collaborate closely with customers, stakeholders, and engineers to transform complex warehouse challenges into elegant software solutions. Your role bridges the gap between customer needs and technical delivery, ensuring every feature we build creates genuine value for warehouse operators, from small businesses to enterprise operations. This position is perfect for someone with a solid foundation in product ownership who's ready to specialize in warehouse management technology. You'll grow your expertise in inventory management, order fulfilment, and warehouse automation while developing your skills in agile methodologies and stakeholder management. Success in this role means delivering software that makes warehouse operations smoother, more accurate, and more profitable for our customers while contributing to a product team that values collaboration, innovation, and continuous improvement. Day-to-day, you will:  Customer Engagement & Feedback • Attend regular customer meetings to understand pain points, capture feedback, and support solution development. • Engage with early adopters and beta testers to gather actionable feedback. • Support the customer service team by attending calls and handling escalations. • Review and respond to customer suggestions via the Wish Portal and internal request channels. • Showcase upcoming features or improvements to customers through demos, webinars, or targeted sessions. Backlog Management & Delivery Support • Ensure ADO (Azure DevOps) tickets are well-defined, with clear user requirements and valid acceptance criteria. • Prioritise bugs, feature requests, and user stories to reflect business impact and customer value. • Maintain the product roadmap using Aha!, ensuring initiatives are up-to-date and communicated. • Contribute to the planning and execution of releases, ensuring timely delivery of quality enhancements. Communication & Enablement • Host and contribute to bi-weekly release reviews with the wider business, including all updates that require demoing. • Collaborate with stakeholders to gather input, refine priorities, and align roadmap goals with business objectives. • Develop business cases for new initiatives, including feasibility assessments and cost-benefit analyses. • Ensure accurate release notes and help page content is maintained. • Facilitate alignment across teams by regularly sharing updates and progress on roadmap items. Product Strategy & Business Impact • Hold regular meetings with stakeholders to gather input and ensure alignment on the roadmap and goals. • Develop business cases for new initiatives, including cost-benefit analysis and feasibility studies. Your skills and experiences might also include:   3+ years of product ownership, business analysis, or related product management experience, preferably in B2B software environments Degree in Business, Engineering, Computer Science, or equivalent combination of education and experience Strong experience with agile methodologies, user story writing, and working directly with development teams Understanding of warehouse operations, inventory management, or supply chain processes is highly desirable Proven ability to gather and document requirements from diverse stakeholders and translate them into clear technical specifications Experience with product management tools (Jira, Confluence, or similar) and data analysis for feature performance measurement Excellent communication skills with ability to present to both technical and business audiences Strong analytical mindset with attention to detail and ability to balance multiple priorities in a fast-paced environment Customer-focused approach with genuine interest in solving complex operational challenges through technology What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.