Premier Customer Success Manager We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: As a Customer Success Manager you will be accountable for the success of a portfolio of our most valued customers. You will get a buzz from helping people, you’ll be customer centric whilst being passionate about how software can help make our customers lives and businesses better. You will be confident building and maintaining effective relationships at all levels internally and within your customer base. You will be solution focused, with the ability to conduct periodic reviews, provide regular progress reports and demonstrate the value of Access Digital Learning solutions. You will be commercially savvy and strategically informed, establishing and underpinning your role as our Customers’ Ambassador internally and Trusted Advisor to our Customers. Day-to-day, you will: • Ensure adherence to contractual agreements, manage risks and opportunities, and drive continuous improvement through effective communication and updates. • Establish trusted advisor relationships with key customers and stakeholders, including C-Suite, to ensure successful adoption and retention of Access solutions, leading to renewals and customer advocacy. • Drive exceptional customer experiences by influencing internal departments, managing churn, and generating upsells through customer insights and product knowledge. • Conduct service improvement plans, address generic issues, collaborate on NPS, host webinars, and facilitate workshops to resolve customer challenges and identify expansion opportunities. Your skills and experiences might also include: • 3-5 years of experience in a Customer Success role with strong commercial acumen and negotiation skills. • Ability to quickly resolve customer challenges, handle multiple conflicting priorities, and influence resources to achieve goals. • Deep understanding of our business, customers' businesses, industry trends, and the ability to translate product features into customer success outcomes. • Skilled in building rapport with customer stakeholders, delivering presentations, analyzing product usage data, and driving internal improvements. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.