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L2 Infrastructure Engineer

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L2 Infrastructure Engineer

Posted 23 days ago

2nd Line Infrastructure Engineer
Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform. Are you ready for the challenge?

What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. 
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 2 million users and over 45,000 organisations rely on Access software to help their organisation thrive. 

About you:
You are a dynamic individual who can manage their own workload, understands customer communication and delivering a quality service for our user base. Has good inter-personal skills. Is well organised and practical, with a logical, analytical approach to problem solving. Pays careful, close attention to detail. Is skilled in installing one or more items of hardware and software.

Day-to-day, you will:
  • Maintain the server estate including Physical and virtual 
  • Maintain multiple Operating Systems including Windows and Linux
  • Ensuring the Backup and Security Patching process are functioning
  • Perform Upgrades where applicable
  • Work on assigned Service Requests and Incidents within the documented SLA’s
  • Work within an ITIL framework to reduce customer impacting Incidents
  • Review workload to drive efficiency, move processes and technology towards automation and self-service
As a well-rounded Infrastructure Engineer, your Skills and Experiences likely include: 
  • Good working knowledge of Windows or Linux Operating System
  • Good communication skills
  • Understanding of Anti-Virus applications
  • Knowledge of security patching tools and processes
  • Must be self-motivated and passionate about service delivery to a high standard.
  • Ability to learn new and varied skills within the Access Group support environment.
  • Ability to coach other members of staff and impart knowledge in an effective manner
  • Ability to work well under pressure and within given timescales.
  • To work within a team environment.
  • Be able to work outside core working hours when required to apply important updates
Become part of our Access family!