IMPLEMENTATIONS CONSULTANT We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.    Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.  What does Access offer you?   We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.   You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: The purpose of this role is to deliver high quality consulting services that meet client requirements and support effective ongoing client relationships. Furthermore, this role is also designed to maintain effective communications with clients and maximise revenue opportunities. You are an experienced software consultant and/or practitioner in Recruitment, and excellent communicator. You are passionate about delivering high quality projects. You understand how to deliver solutions to our customers. You take pride in your work and enjoy working as part of team of a Professional Services team delivering quality software that will make a difference to our customers. Day-to-day, you will: Expertise and Implementation: Be a product expert on Access Recruitment software solutions, understanding customer business objectives and how Access software supports them. Implement software solutions using controlled, repeatable processes while troubleshooting issues to ensure smooth transitions. Customer Engagement and Communication: Build strong client relationships through professional, proactive communication, timely support, and effective client education and training. Foster a partnership approach where clients rely on Access for their recruitment software needs. Project Management and Collaboration: Manage and coordinate small to medium projects independently or with team members, supporting larger projects alongside Project Managers. Demonstrate ownership, responsibility, and effective decision-making to meet deliverables while maintaining systems and schedules. Development and Commercial Awareness: Cross-train to enhance skills, deliver chargeable services, and identify sales opportunities within and across divisions. Share best practices within the Recruitment team, identify risk mitigation strategies, and adapt to global collaboration needs, primarily supporting a UK customer base. Your skills and experiences might also include:    Industry Knowledge and Technical Aptitude: Possess a strong understanding of recruitment agency processes or experience in Recruitment and/or Payroll industries. A technical background is beneficial for working with data migration tools and developing customer reports. Operational and Problem-Solving Expertise: Demonstrate high operational experience, manage customer issues to completion, and identify system and process improvements to enhance efficiency in fast-paced, complex environments. People and Communication Skills: Exhibit excellent interpersonal skills, building rapport across all organisational levels. Communicate persuasively and compellingly, with strong written communication and attention to detail. Professionalism and Resilience: Stay calm and polite under pressure, consistently maintaining professionalism while managing tasks and people effectively. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.  At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.