Job Description – Sales Executive – Access Acteol CRM

Join the Access Family and see how we make software ideas become a reality!

Are you ready for the challenge?

Passion

At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 4 million users and over 35,000 organisations rely on Access software to help their organisations thrive.

Access Hospitality

The Access Hospitality suite is now brought together on Access Workspace, bringing your key hospitality and retail operational software requirements together into one place. Access Workspace for Hospitality introduces new functionality on top of our core solutions to provide powerful communication and collaboration tools to help increase engagement and share information across all functions from GM’s and operations to finance and front of house.

You now have access to powerful apps that enable staff to complete tasks and find key information quickly and easily. Customisable views ensure that each team member sees the business critical information that is relevant to them, at the touch of a button.  Disparate systems for managing your bookings, EPOS transactions, Customer Single Customer View & Engagement CRM, stock, purchase to pay, F&B requirements, property maintenance and your biggest asset, your people are a thing of the past  - as insightful and real-time reporting is available in one location.

Access Acteol CRM

Acteol is a modular based CRM platform (Atreemo) that knits together all your customer data points to create a powerful Single Customer View. This enables you to understand the entire customer journey, build broader and deeper insights into your customer's visit patterns, value and preferences and most importantly deliver relevant omni channel communications, offers and Loyalty programs to drive sales and increase visit frequency.  

Customers range from QSR and fast casual operators such as Five Guys and Itsu to Casual Dining brands such as Zizzi & Franco Manaca, to pub groups such as Fuller’s & Youngs, to multi brand operators such as Stonegate and Boparan to Fine dining establishments The Ivy, Caprice & Corbin & King.

What are we looking for?    

Salesperson, Motivator, Strategist, Empathiser and most importantly a Winner…

Access Hospitality, a division of The Access Group, is looking for a Strategic Sales Executive focused on our Acteol CRM, Single Customer View, Loyalty & Customer Engagement solutions to the Hospitality & Leisure industry actively developing relationships and closing opportunities within hospitality and leisure industry organisations and companies across the UK.

You will have the ability to sell and inspire, motivate and drive growth in this amazing market where we support our clients through accelerated growth and increased operational efficiencies. Coming from a SaaS background with experience in selling relevant CRM, Customer Data, Loyalty & Marketing Automation platforms , you will have a track record in over exceeding targets.

In addition to being brilliant at identifying, developing and closing business, you are especially passionate about customer data, its value and how to leverage it to drive sales and are highly skilled at articulating and demonstrating this to a range of prospect stakeholders and personas.  Someone who is solutions and results focused but with a sound technical understanding. And most importantly a strategic thinker who has the ability and confidence to engage strategically across a range of stakeholders from single site to large enterprise organisations to listen and understand about their business and needs, identify opportunities, articulate complex solutions and demonstrate value and ROI.

You will be someone who can:

• Develop and articulate in-depth knowledge of the CRM, Loyalty & Customer Engagement solution functionality, features, benefits and value
• Expertly demonstrate the ROI from specialist software investment
• Understand and be able to discuss the prospects tech stack
• Have an overview understanding of third party data integration processes
• Confidently demonstrate the software in context of the audience
• Scope and produce a multi solution proposal and manage through to contract
• Develop, nurture and manage own pipeline of opportunities across the entire sales cycle
• Identify and qualify net new business
• Build your own network of prospects and partners within the industry
• Leverage and qualify leads generated from marketing and SDR team activity
• Support the Hospitality Division Account Management team with upsell and cross sell opportunities
• Have the gravitas and empathy to engage at all levels of an organisation

• Manage the entire sales process from lead generation, bid submission, presentation, and contractual negotiations

• Develop strong long-term relationships with decision makers through regular contact, dialogue, meetings and networking with key influencers

• Capture and report back on client/prospect product feedback
• Build and maintain a knowledge bank of competitor product features and functionality in comparison to Acteol

• Provide management information on pipeline, activity forming sales plans to adapt to constant shifts in the market place

• Attend exhibitions and industry seminars

The Individual:

• You will have significant experience selling CRM, Email/Social Media Platforms, Digital Marketing, Customer Engagement, Loyalty or similar platforms  into the hospitality, leisure or retail sector
• A consistently Top Performer with a proven track record of achieving and exceeding personal target
  • You will be a strategic thinker, able to analyse business opportunities and develop an appropriate sales plan, able to prioritise in fast-paced environment where priorities often conflict

• Appreciation for customer data and marketing activity is a must
• Ability to manage to deadlines and priorities with a professional sense of urgency
• You will naturally have a challenger mentality and be able to expertly engage prospects in relevant reasons to act
• Have a good level of technical understanding of IT systems, integrations and platforms
  • Work closely with cross-functional internal stakeholders and build your own internal and external network
  • Leverage marketing automation and sales enablement tools to effectively manage leads
  • Have the ability to demonstrate a strong understanding of business processes and practices
  • Confident in board room situations with strong presentation skills
  • Always striving for the best customer experience!
  • Innovative, driven and flexible, accurate and hardworking and able to cope with pressure in a continually changing environments
  • Previous relevant experience in a B2B SaaS sales role
  • 3+ years field sales experience within the retail and / or hospitality sector
  • Winning competitive, complex sales opportunities with large companies
  • Able to work on own initiative
  • Excellent time management skills
  • Ability to work as part of a team
  • Excellent communication skills, telephone, email, social media and written
  • Act with integrity, loyalty and honesty

As a well-rounded sales professional, your Skills and Experiences are likely to include:

• Marketing background is a benefit

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare plus much more!