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Customer Support

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Customer Support

Posted 14 days ago

Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform.

Are you ready for the challenge?

 What are we all about?

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 35,000 organisations rely on Access software to help their organisation thrive.

About You:

To provide tier-1 customer support over the phone and email. The role provides technical advice to first and second level support, business partner support and liaise with Research & Development for technical resolution and deep dive troubleshooting.

 

Day-to-day, you will:

  • Resolve technical issues within stipulated timeframe from SLA.
  • Respond to calls from partners for complex issues resolution for all payroll and time attendance products
  • Enhance the service level agreement and ongoing management of service level compliance
  • Work with Team Leader to provide feedback to R&D team to ensure the successful release of new product/product enhancement

 

 

Skills and Experience: 

  • Knowledge of Accounting/Payroll processes and systems
  • Able to work on multiple tasks simultaneously to effectively meet required deadlines
  • Able to work in a fast-paced environment and handle customers
  • Self-motivated & independent, customer-oriented with excellent interpersonal skills, and good team player
  • Experience in software technical support and/or Payroll background in an outsourcing environment be an advantage.
  • Good written and spoken English

 

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

 

Become part of our amazing Access family!

 

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.