[Customer Success Renewals Team Lead] We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: As Retention Team Leader working within our Customer Success team, you will be responsible for day-to-day running of a team of retention specialists. You will be accountable for driving the retention team to achieve set targets, coaching, mentoring and developing the team, whilst delivering operational excellence. You will be a dynamic and results-driven leader, focused on customer retention strategies, ensuring high levels of customer satisfaction, and driving initiatives that enhance customer loyalty. This role requires a blend of leadership skills, analytical thinking, and a passion for delivering exceptional results. Day-to-day, you will: •Team Leadership and Development: Drive the retention team to achieve goals through coaching, development, and learning programs, while leading daily standups and supporting escalations. •Performance Monitoring and Process Improvement: Track and analyze KPIs, optimize workflows, implement best practices, and ensure operational efficiency through SLA tracking. •Pipeline and Case Management: Oversee pipeline case management across timelines and ensure accurate forecasting to meet set targets. •Stakeholder Collaboration: Build strong relationships with sales, professional services, support, and operations teams to align efforts and achieve shared objectives. Your skills and experiences might also include: •Leadership and Team Management: Proven experience in leadership roles, motivating teams, and driving engagement. •Analytical and Decision-Making Skills: Strong data interpretation abilities for data-driven decisions and business acumen. •Customer Focus and Relationship Building: Exceptional communication and interpersonal skills with a passion for customer service excellence. •Multitasking and Problem-Solving: Highly organized, proactive, and capable of managing multiple priorities under pressure. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.