Customer Service Executive **This role will be based full time in our Towcester Office** We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you. About you:   You’re enthusiastic about joining a fast-growing, best-in-class software company where you’ll tackle business-critical challenges for our customers. With strong analytical and problem-solving abilities, you bring creativity and a passion for innovation. You believe in the power of software to drive organizational progress and are committed to delivering exceptional service that helps customers succeed. Day-to-day, you will: -  Deliver exceptional customer service and product support through chat, phone, and email, processing orders, while adhering to SLA milestones Accurately manage the case management and orders systems, recording and resolving or escalating queries as needed - Proactively enhance customer experience by identifying trends, researching challenges, and creating solutions - Promote the Customer Success Portal, assist with registrations, and maintain Knowledge Base articles to meet and exceed service standards   Your skills and experiences might also include:  -   Develop comprehensive knowledge of the software and hardware and quickly grasp technical concepts and new functionalities - Demonstrate flexibility, pragmatism, and effective self-planning to adapt to shifting priorities - Act as a role model, promoting best practices and a positive working environment, while delivering high-value, efficient, and effective business outcomes - Exhibit strong communication skills, maintaining a calm and professional demeanour during challenging queries, and work enthusiastically as part of a team What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.