We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. – is central to our success and how we give our customers the freedom to do more of what's important to them. ________________________________________ What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. ________________________________________ About you You are a self-driven, analytical thinker who enjoys solving problems and supporting customers. You like to get to the root cause of issues and can explain technical concepts in simple terms. You work well both independently and as part of a team, keeping calm under pressure and staying focused on delivering results. ________________________________________ Day-to-day, you will: • Deliver outstanding customer service and product support through chat, phone, and email, meeting agreed response times (SLAs) • Record and manage cases in our system, resolving or escalating issues as needed • Spot recurring problems and contribute to solutions that improve the customer experience • Promote and maintain the Customer Success Portal and Knowledge Base articles ________________________________________ Your skills and experiences might also include: • Previous experience in a customer-facing role • Strong communication skills, with the ability to remain professional in challenging situations • Ability to quickly learn new software and technical concepts • Flexibility and good planning skills to adapt to changing priorities ________________________________________ What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.