We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.   What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: You will be responsible for maximising customer engagement and driving product adoption throughout the onboarding and post-onboarding period, for a defined pool of Standard Customer Success Plan (CSP) customers. You will combine proactive lifecycle engagement, and structured case management across key customer touchpoints to ensure they maximise the value from our solutions. Your work will ensure that customers receive meaningful, timely support and communications that drives customer delight, value, and long-term retention. Day-to-day, you will: • Manage Treatment Plans where customers need some specific support to resolve more complex issues working with our support and product engineering teams. • Monitor and drive customer engagement through structured communications and check-ins to encourage product usage. • Respond to queries confidently and escalate complex issues while retaining customer communication ownership. • Generate monthly customer Management Reports that provide key information to our customers from our systems. Your skills and experiences might also include: • 3 + years of experience in IT systems Customer Success, ideally in a SaaS environment, supporting customers with strong CRM (e.g. Salesforce) proficiency. • Proven ability to manage multiple customers and cases simultaneously while delivering high-quality support independently. • Good Microsoft Excel skills with experience of manipulating data for reporting. • Excellent English communication skills, both written and verbal, with a clear, concise, and customer-centric approach. • A process-driven, detail-oriented mindset, with the ability to prioritise tasks and align with team workflows. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.