Technical Support Engineer IC2 Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. Day-to-day, you will: •Deliver exceptional multichannel support for a growing customer base of UK recruitment agencies, covering payroll software across multiple platforms via web tickets, chat, and phone—resolving queries efficiently in line with SLAs and ensuring accurate documentation or escalation as needed. •Proactively improve the customer experience by identifying case trends, researching recurring challenges, and contributing to continuous enhancements—promoting the Access Customer Success Portal (including assisting with registration), attaching knowledge articles, and flagging needs for new content. •Collaborate cross-functionally with internal departments and stakeholders to drive timely resolutions to customer issues, uphold Access Customer Service standards, exceed support objectives, and ensure consistent quality. •Enable customer success and empowerment by guiding users to maximize software benefits, sharing relevant resources, and fostering adoption of self-service tools to optimize support outcomes. As a well-rounded Technical Support Engineer, your Skills and Experiences likely include: •Develop and apply strong technical knowledge, quickly mastering our software, debugging tools, and SQL/data structures to support efficient troubleshooting. •Demonstrate adaptability and resilience, self-planning work, responding pragmatically to shifting priorities, and maintaining effectiveness under pressure. •Model and uphold high standards of professional conduct, consistently delivering value, excellence, and best practices in all initiatives. •Communicate confidently and collaboratively, remaining calm and enthusiastic during busy periods, and fostering teamwork while handling challenging queries with warmth and clarity. What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture from our Go Centre in Timisoara. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you. At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.