Senior Product Manager – Volunteer Management (AI-First) Join the Access Family and see how we make software ideas become a reality! Our core value of 'Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. What are we all about? At Access, we love software and how technology never stays the same. It's this passion that drives us to work closely across sectors to understand our customers' business needs. We're trusted by over 100,000 customers to solve their biggest software challenges. The Role Lead the strategy and roadmap for our Volunteer Management product within our NPE (Non-Profit & Education) division, integrating AI to transform how charities and emergency services manage their volunteers. You'll report to the Head of Product and act as the commercial owner, ensuring seamless execution across teams. What You'll Do: Strategic Leadership · Define and communicate a compelling AI-first product vision and roadmap aligned with business goals · Champion integration within our charity suite to provide a unified experience · Own commercial outcomes, ensuring ROI on investment AI Innovation · Implement AI capabilities from ideation to deployment, delivering features that drive real value · Use AI tools daily for product discovery, user research analysis, and workflow automation · Build proof of concepts to validate ideas before full investment · Ensure ethical AI implementation with proper data protection compliance Collaboration & Delivery · Lead cross-functional teams including Engineering, UX, Marketing, Sales, Support and Customer Success · Translate complex AI concepts into clear business value for stakeholders · Engage with customers through user groups and events to showcase innovations Market & Customer Focus · Use AI to analyse market trends, customer feedback, and competitive landscapes at scale · Understand volunteer management challenges, particularly in emergency services · Define mobile app strategies leveraging AI for intelligent volunteer matching and automation · Prioritise strategic opportunities over reactive feature requests What You'll Bring: Essential: · 5+ years in SaaS product management in agile environments · Proven experience integrating AI into products with measurable impact · Hands-on experience with AI tools (Claude, ChatGPT, or similar) for enhancing PM workflows · Deep understanding of volunteer management systems and/or CRM platforms · Strong commercial acumen with ability to articulate AI ROI to stakeholders · At least three years of uninterrupted UK residency (NPPV Level 3 clearance required) Desirable: · Experience in charity sector or emergency services (professional or volunteer capacity) · Experience with mobile app development and delivery · Understanding of data integration patterns and API strategies · Knowledge of MLOps, prompt engineering, and AI/ML platform capabilities Key Attributes: · AI-first mindset balanced with pragmatic delivery approach · Outcome-oriented with focus on customer and business success · Excellent communicator able to influence at all levels · Proactive, organised, and calm under pressure · Sound judgement on when AI is the right solution versus simpler approaches What Does Access Offer You? We're a growing software company that delivers on our promises. We offer: · Competitive salary · 25 days holiday (increasing with tenure) · Matched pension scheme · Flexible benefits package · Dedicated charity day · Career development and acceleration opportunities At Access we're all about helping everyone Love Work and Love Life. If you're excited about this role but your experience doesn't match perfectly, we'd still love to hear from you. Love Work. Love Life. Be You.