We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   About you:  We are seeking a Sales Support professional to join the Revenue Ops team in Kuala Lumpur. This role is designed to maximize sales team productivity by reducing time spent on non-revenue generating activities and ensuring operational excellence throughout the sales lifecycle from pipeline to booking. The successful candidate will serve as a critical cross-functional liaison between Sales, Finance, Billing, and Legal teams to streamline processes and drive efficiency. Day-to-day, you will:  · Administrative Support - Manage pipeline to booking activities, contract consolidation, SFDC case management, and month/quarter-end support to increase sales team selling time · Process Optimization - Support multi-system quoting (IDB, CPQ, SFDC), ensure correct SKUs and framework agreements, and implement best practices to reduce deal processing time from 3+ hours · Deal Governance - Perform daily rejected order monitoring, weekly deal audits, ensure Commercial Policy compliance, coordinate cross-functional approvals and escalations, and maintain data integrity across all sales systems · Training & Development - Train sales team members on CRM usage, sales processes, and best practices to improve overall team efficiency Detailed Responsibilities: -Sales Process Optimization & Administrative Support · Increase selling time - Reduce sales team involvement in non-revenue generating activities through comprehensive administrative support · Pipeline to booking support - Manage administrative duties from initial pipeline through to closed deals including contract consolidation · SFDC case management - Submit and manage Salesforce support cases to rectify SFDC fields, especially post closed-won opportunities · Month/quarter-end support - Provide intensive administrative assistance during critical closing periods -Quoting Systems & Process Improvement · Multi-system quoting expertise - Support and optimize use of legacy billing systems, CPQ, and SFDC native quoting systems · SKU and Framework Agreement accuracy - Ensure correct system usage, product codes, and framework agreements by product line · Clari adoption - Drive improved use of Clari in day-to-day sales activities and reporting · Process standardization - Implement best practices and standard operating procedures for deal and order management · Training delivery - Train sales team members on CRM usage, sales processes, and best practices to improve overall team efficiency -Deal Governance & Compliance · Sales ABC delivery - Ensure compliance with Commercial Policy through proactive pipeline-stage engagement · Contract accuracy - Verify first invoice dates, contract dates, and handover notes are updated accurately before closed-won status · Order quality audits - Perform weekly tracking of closed-won deals and daily monitoring of rejected orders · Deal structure validation - Review quotes, proposals, customer contracts, and framework agreements for accuracy and completeness -Cross-Functional Collaboration · Inter-departmental liaison - Serve as primary conduit between Sales and Finance, Billing, Legal teams to prevent lengthy email exchanges · Rejection resolution - Connect with Sales and Billing teams for clarification on rejection issues and assist in case resolution · Escalation management - Coordinate with Legal, Finance, Rev Ops, and Sales for necessary approvals and issue resolution -System Management & Reporting · Order processing oversight - Monitor and resolve common issues including incorrect product codes, wrong ABC values, and similar errors · Off-system platform management - Perform order quality reviews for off-system products using Excel dashboards, Stripe or other billing systems · Documentation maintenance - Maintain accurate records and support case tracking in Salesforce · Data integrity management - Maintain data integrity and ensure accurate record-keeping across all sales systems Your skills and experiences might also include:   · 3-5 years work experience in sales coordinator, operations, deal desk, revenue operations or demonstrably related field in SaaS/B2B software environment. · Technical proficiency with Salesforce, CPQ systems / quoting / billing systems, multi-platform navigation (IDB, Stripe, Clari etc) and Excel analysis. · Passionate about sales and developing excellent structures, processes, and people, with customer service orientation for supporting sales team requests. · Ability to work independently and deal with ambiguity in international environments. · Ability to thrive in a fast-paced environment, handle multiple tasks concurrently including peak volume management with strong attention to detail in a dynamic, rapidly growing organization. · "Can do / Will do" attitude in supporting the business. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.