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Onboarding Consultant

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Onboarding Consultant

Posted 17 days ago

                                      EarlyPay Onboarding Consultant

**This role can be remote or based in our Farnborough office, we would also consider a remote candidate**

Join the EarlyPay Team and be part of an exciting growth story!
Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Healthcare, to Education, to Not for Profit’s to Hospitality providers, and many more.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.
Access EarlyPay is the on demand pay app which gives your employees instant access to pay they’ve already earned. 
What are we all about? 
EarlyPay was launched by Access just over three years ago and now has over 400 customers. 
Early pay is on-demand pay, which allows a workforce the flexibility to access the wages they have already earned as and when they need it without impacting the  payroll processes. It is not a loan and with no interest to pay, employees will simply be able to draw down from their accrued salary in times of financial need.
 
About you:

As an Onboarding Consultant you will be excited about joining a best in class, fast growing software house and get a real thrill out of solving business critical problems for our customers. You will be a strong, analytical yet creative thinker with the ability to problem solve and manage projects. 
Day-to-day, you will:
• Be responsible for taking new EarlyPay customers through the entire end-to-end journey of launching the EarlyPay product with their workforce
• Train customers on the system, how to launch it and best practice for how to manage the software on an ongoing basis
• Track and action all queries that start outside of the divisional Support team.
• Being the central point of contact for internal queries across divisions.  Delegate and resolve queries with Operations and Sales.
• Providing transparency and updates from first contact through to resolution.
• Work with technical teams to ensure the software is working as expected and required by customers. 
• Communicate and work with the Sales teams to understand the specific requirements of each customer and ensure a seamless customer experience from Sales to onboarding.
• Ensure customers successfully meet pre-launch and launch milestones , helping customers anticipate and solve any issues encountered along the way
• Finally ensuring that EarlyPay is rolled out to and enjoyed by the entire workforce and making sure any post-launch issues are swiftly resolved  
As a well-rounded Onboarding Consultant your Skills and Experiences likely include: 
• Experience within a customer facing position 
• An ability to grasp technical concepts and new product functionality quickly.
• Experience with Payroll systems and processes would be desirable 
• Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities.
• Taking ownership and seeing a project or query through to resolution.
• The ability to act as a role model for best practice and actively promote a positive working environment. You deliver value to the business, effectively, efficiently and to a high standard.
• Good communication skills. You are a confident, clear and warm communicator with a flexible and constructive approach to customers and to the team alike.
• You work at pace, are goal orientated and have a strong delivery focus.
• You remain calm and professional when handling challenging queries 
• Have Enthusiasm in busy periods and ability to work in a team
What does Access offer you?
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
On top of an attractive salary, our standard 25 days holiday (which increases the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you.  
 
At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for.
We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!
What’s holding you back? Come and be part of our Amazing Access Family!
Love Work. Love Life. Be You.