What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you:  We are seeking a Systems Engineer to play a key role in an engineering team that is responsible for the operation of critical platforms supporting thousands of customers and millions of citizens. You will be part of a team that provides 2nd line support for our payments solutions, resolves the more demanding, complex, infrastructure or database specific incidents and provides essential support and maintenance. This occurs within a PCI-DSS and ISO27001 compliant IT Service Management regime. The platforms that you will be working on support organisations across the UK, from enabling payments for major clean air initiatives such as the congestion charge and ultra-low emissions zones in London, enabling local authorities to support vulnerable citizens, and enabling payments for the BBC license fee. While doing this you will be delivering innovative changes that support Open Banking, payment wallets and alternative payment methods. These platforms are a mix of public and private cloud, using the latest technologies to ensure that they deliver excellent service to our customers. Some of them are integrated into telephony solutions to deliver payment processing services. Day-to-day, you will:  • Provide technical support for PaySuite products; including Payment Portal, Touch Tone, Internet Payments, sCloud, CallSecure, Advanced Payments and any new products introduced as part of the product roadmap • Provide technical support in relation to the shared and centralised infrastructure and associated environments across multiple data centres, including software, hardware, and network infrastructure, both virtual and physical where appropriate. • Diagnose incidents utilizing reviews of systems logs, monitoring solutions, database queries and investigative tools to restore normal operation as quickly as possible • Carry out infrastructure maintenance by installing security and critical patches across several payment platforms   Your skills and experiences might also include:   • A good understanding of SQL and the ability to write and troubleshoot SQL queries. MS-SQL and/or MySQL experience is advantageous. • Good working knowledge of Linux infrastructure. Network and hardware knowledge is also desirable. • Knowledge and experience of virtualisation technologies, particularly VMWare. • Knowledge and experience supporting Java/.NET web applications and services • Able to provide Out of Hours support on a rota shared within the team and on an ad hoc basis if required What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.