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ES Advisor

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ES Advisor

Posted 12 months ago

Join the Access Family and see how we make software ideas become a reality! 

Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.  

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.  


What are we all about? 

At Access, we love software and how technology never stays the same. It's this passion that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more.  

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.  


About you: 

You’re a strong team player who is passionate about providing an exceptional HR experience to our business.  At Access we call HR, Employee Success. You’ll answer queries from employees and leaders, all whilst driving process improvements across the Employee Success (ES) function.  There will also be time to work on a project basis directly with the Business Partners. 

In ES Operations, we’re in the process of implementing a Shared Service model that will support queries from employee, leaders, and the greater HR Team.   

To be successful in this role, you’ll have previous experience supporting employees via a Shared Service (SS) model but still understand how to work directly with leaders to drive successful outcomes. Our Shared Service is internally known as Access Assist and will have a tiered approach to queries.  In the first instance its Employee Self Service, you know employees finding the information they need themselves. Then Tier 1 and then with more complicated queries sit with Tier 2.  This role will support Tier 2 queries. 

We expect that you’ll enjoy being a proactive change agent; continuously reviewing how we can learn from our experiences; making things better, every day. You will be experienced in a diverse range of employee relations case management, including performance management, absences, grievance and disciplinary issues.  But you’re your Advisory hat on, you’ll always look at driving high performance through leaders and employees.  


Day-to-day, you will: 

  • No day is a dull day; you’ll enjoy daily communication with employees and leaders;  

  • Act as a trusted adviser to leaders and provide general guidance and support; 

  • Success will be contributing to the overall Employee Success team and assisting with achieving the overall objectives for the People Plan; 

  • You’ll pick up queries from our case management application and then work them through to success close, all within an SLA;  

  • A true generalist, you're happy juggling multiple priorities;  

  • Once that’s done, you’ll get involved in projects. This could be anything from Onboarding and Data Governance to Mergers & Acquisitions. 


Your skills and experiences might also include:  

  • With just over 3 years of experience in the HR environment, you use your intuition to know what’s important and what can wait and you’re comfortable with a common-sense HR culture;  

  • You’ll know when to use your judgement instead of a policy, which at Access can be most days; 

  • A commitment to self-development and lifelong learning; 

  • Strong and passionate character, plenty of self-drive and energy, as this is a fast paced environment 

  • Proactive and solutions focused approach with a high level of attention to detail 

  • You’re resilient and comfortable with transparency, ambiguity and change; 

  • You have excellent IT skills and specifically MS Office 

  • Fun-loving team player – it’s at the heart of our culture! 


What does Access offer you? 

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.  


On top of a competitive salary, our wellbeing days taking you to 25 days leave a year (rules apply) and a health contribution you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have 3 charity days you can take to support something that matters to you.    


At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for.  


We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! 

What’s holding you back? Come and be part of our Amazing Access Family!  

Love Work. Love Life. Be You.