[ Data Analyst ] We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: Working within the Customer Success team, the Data Analyst will provide robust insights, analysis and analytical reporting to interpret results and inform key business areas on operational performance, customer trends and portfolio analysis. This role will be responsible for developing and delivering required visualisations (dashboards and reports) to inform business decisions. Another key responsibility will be to define and deliver insight/recommendations based on customer segment to enable the business to better understand their customer base and plan service delivery/resourcing accordingly and in line with agreed strategy. As a Data Analyst, you will be responsible for improving the efficiency of business operations through data analysis and statistical forecasting. Your duties include collecting and reporting on performance whilst delivering analysis & reporting to management and making recommendations for operational changes/priorities. Day-to-day, you will: •Analyze multi-source data to identify trends in operational performance and customer behavior, supporting data-driven decision-making. •Deliver accurate, insightful reports tailored to stakeholder needs across projects, programs, and initiatives, ensuring clarity and actionable value. •Support continuous improvement by conducting ad-hoc analyses, identifying inefficiencies, and coaching teams on best practices in data usage and reporting. •Maintain high standards of data quality, ensuring consistency, addressing discrepancies, and upholding best practices across reporting processes. Your skills and experiences might also include: •Analytical self-starter with strong problem-solving skills, experienced in handling large datasets and delivering actionable insights through tools like Excel and Tableau. •Effective communicator and collaborator, confident in engaging with senior stakeholders and managing multiple requests across functions. •Adaptable and results-driven, able to prioritize, switch focus quickly, and thrive in fast-paced, changing environments while maintaining high-quality output. •Continuously learning and improvement-focused, with a passion for digging into data, identifying gaps, and driving meaningful business improvements. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.