We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.   What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: You are a proactive, customer-focused professional with a strong technical mindset and excellent communication skills. You’re comfortable managing multiple customer interactions, resolving technical queries, and working cross-functionally. You enjoy making a difference for customers and thrive in a fast-paced, collaborative environment. Day-to-day, you will: • Manage a range of customer support cases (e.g., technical queries, billing issues, product usage) and ensure timely resolution and accurate documentation. • Support a pool of Tier 3 customers in the SMB sector through structured engagement aligned with our Standard Customer Success Program. • Provide product guidance and best practices throughout the customer lifecycle to encourage adoption and satisfaction. • Collaborate with internal teams to escalate complex cases, share insights, and ensure customers receive seamless support experiences. Your skills and experiences might also include: • Experience in Customer Success, Technical Support, or SaaS onboarding (3+ years ideal). • Strong technical aptitude and confidence in addressing customer issues independently. • Familiarity with tools like Salesforce, Intercom, and TaskRay (or similar platforms). • Highly organized, with a process-driven approach to work. Hospitality experience would be a plus. • Excellent written and verbal communication skills in English. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.