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Customer Success Consultant

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Customer Success Consultant

Posted over 1 year ago

Customer Success Consultant

Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love work, Love life’ has been central to our success and so we are looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform.

Are you ready for the challenge?

At Access we love software and how technology never stays the same. It is this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We are passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That is why over 1 million users and over 35,000 organizations rely on Access software to help their organisation thrive.

We are one of the most successful and fastest growing software groups in the UK and are now investing heavily in the Asia Pacific region aiming to replicate our success.

About you:

As a Customer Success Consultant in one of our Customer Engagement teams, your contribution ensures we achieve our ambitious customer retention, revenue growth and advocacy targets that are critical to the overall success of the Unleashed Software business. ( Unleased Software is a member of the Access APAC group of companies)

Day to day:

Customer Onboarding & Implementation: As an effective communicator, with strong product knowledge, you are seen as a trusted advisor by customers, and you will take a leading role in their onboarding activities and contribute to continuous improvement of the on-boarding approach & implementation, using best practices.

Customer Consulting: You may be required to conduct onsite and off-site consulting & training sessions with the customer. As some of our services are premium & chargeable, you must ensure that you build and maintain credible, relevant and value adding skills & knowledge around our solution and their business domain.

Your Skills and Experience:

  • At least 2 years' experience in either consulting software implementation or an account manager role
  • Experience in a product, sales or support role, in a high growth SaaS business
  • Strong command of the English language, both written and verbal, is essential
  • Relevant tertiary education level is desirable
  • Experience with a customer success platform like Totango, is an advantage

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 20 days holiday, you will get:

  • A competitive salary
  • 5 Wellness days holiday
  • Health & life insurance support
  • Giving back/charity days
  • The Access Group Big Break

Become part of our amazing Access family!

At Access we are all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we are all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it is just more fun. So, no matter what makes you individual, if you are qualified, we cannot wait for your application.