Customer Success Compensation & Recognition Lead We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: This role is responsible for the design and running of annual compensation plans / bonuses & incentive / recognition programmes for all of our Customer Success teams (including Professional Services, Customer Success Management, Retention & Renewals, Support and internal groups.) •Self starter – this is a standalone role requiring a strong self starter to execute •Very high attention to detail – this will be detailed work with high levels of confidentiality that must be maintained at all times. •Strong analytical skills – being able to simplify complexity for junior staff members to engage with and understand. •Gravitas to work with and influence very senior managers in the business. •Ability to multitask and work calmly under pressure is key – there will be ‘hot’ periods where bonus processing must run in line with payroll deadlines. •Communication, positive attitude and ability to react in a positive fashion when challenged – we work collaboratively with staff and managers to resolve any issues with pay, though we do sometimes have to also push back where necessary. •Good written communication – ability to explain clearly in writing complex rules. Day-to-day, you will: •Compensation Scheme Design: Design and implement variable compensation schemes, using industry best practices to advise CS leadership on effective team incentives. •Incentive Program Management: Run bonus calculations and incentives like SPIFFs, ensuring accurate payments and fostering team engagement with leaderboards and performance tracking. •Collaboration & Policy Development: Work closely with Legal, HR, Payroll, and Rev Ops to define compensation policies, ensuring seamless integration across global teams and acquisitions. •Performance Measurement & Data Quality: Collaborate with Data Insights to maintain data quality, measure the ROI of incentive plans, and drive business impact through continuous assessment. Your skills and experiences might also include: •Advanced Excel Skills: Strong proficiency in Excel, including data modeling and analysis capabilities. •SQL & Data Visualization: Knowledge of SQL and experience with data visualization tools like Power BI or Tableau. •Presentation Skills: Competence in using MS PowerPoint for clear and impactful presentations. •Business Acumen: Ability to leverage technical tools to build strong business cases and provide data-driven insights What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.