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Customer Service Advisor - Care
**We are looking for candidates that have worked in the Care industry**
**Successful candidate MUST be able to work from our Loughborough office 3 days a week**
.About you:
Have you been working long hours in the care sector and looking for a change?? We may have the role for you. We are looking for warm, friendly and professional colleagues who want to deliver an exceptional customer experience. The successful candidates will have come from a background in care with strong communication skills and a can-do approach.
Most of all, you'll be passionate about understanding customer needs and helping resolve their queries over the telephone, via email and chat. Previous experience of delivering great customer service & experience of supporting the care industry would be essential.
You will work 37.5 hours per week, Monday to Friday between the hours of 8:00am and 6:00pm.
Day-to-day, you will:
- Provide high-level customer service and product support via chat, telephone or email.
- Help our customers with questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones
- Maintain our case management system to a high level of accuracy, ensuring all queries are recorded, solved or escalated, as appropriate
- Promoting the online Access Customer Success Portal, including helping customers register
- Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives.
Your Skills and Experiences likely include:
- Experience within the Care Sector
- You are a confident, clear and warm communicator with a flexible and constructive approach to customers and to the team alike.
- Knowledge of Access People Planner or Access Care Planning (formerly Mobizio) would be a benefit, however general knowledge of care rostering systems would be essential.
- Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities.
- The ability to act as a role model for best practice and actively promote a positive working environment.
- You deliver value to the business, effectively, efficiently and to a high standard.
- You remain calm and professional when handling challenging queries
- Have Enthusiasm in busy periods and ability to work in a team
Care Coordinator
- Location: Loughborough
- Job Type:Permanent
Posted 3 months ago
- Sector: Software Support
- Expiry Date: 08 April 2024
- Job Ref: J10959