[Associate Data Analyst] We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: Working within the Customer Success team, the Data Analyst will provide robust insights, analysis and analytical reporting to interpret results and inform key business areas on operational performance, customer trends and portfolio analysis. This role will be responsible for developing and delivering required visualisations (dashboards and reports) to inform business decisions. Another key responsibility will be to define and deliver insight/recommendations based on customer segment to enable the business to better understand their customer base and plan service delivery/resourcing accordingly and in line with agreed strategy. As a Data Analyst, you will be responsible for improving the efficiency of business operations through data analysis and statistical forecasting. Your duties include collecting and reporting on performance whilst delivering analysis & reporting to management and making recommendations for operational changes/priorities. Day-to-day, you will: •Analyze data from multiple sources to identify trends in operational performance and customer behavior, providing actionable insights to support strategic decisions. •Deliver accurate, well-formatted reports and visualizations to stakeholders based on project or business requirements, including ad-hoc analysis to improve processes and customer experience. •Manage and prioritize reporting requests across functional teams, while coaching others on data best practices and empowering them to create and interpret their own reports. •Ensure consistency, accuracy, and quality in data outputs by applying statistical methods, identifying reporting gaps, and promoting standardized reporting practices across the organization. Your skills and experiences might also include: •Analytical and results-driven self-starter, comfortable working with large data sets; combines creativity with collaboration to deliver insights and solve complex problems. •Strong communication skills with the ability to manage multiple stakeholder requests, including at senior levels, and provide trusted, data-driven recommendations. •Proficient in Excel and BI tools such as Power BI or Tableau; familiarity with SQL, Python, and modern data platforms like Databricks is desirable. •Agile, adaptable, and committed to continuous learning; able to manage time effectively, switch focus quickly, and deliver high-quality outcomes in a dynamic environment. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.