About the job We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: We are seeking a highly organized and motivated Account Manager to join our dynamic team at Access. This expansive position combines essential account management tasks with sales & office support responsibilities. The ideal candidate will be detail-oriented, proactive, and customer-focused, with the ability to support both sales operations and maintain strong client relationships. Your Key Responsibilities - Client Relationship Management: Build and nurture long-term relationships with clients, ensuring their needs are met and providing ongoing support. - Account Retention & Growth: Proactively identify upsell and cross-sell opportunities while ensuring a high rate of client retention and satisfaction. - Problem Resolution: Act as the primary point of contact for Account Management & General queries. - Feedback Loop: Gather and relay client feedback to internal teams, helping to shape product improvements and new feature developments. - Renewals & Contract Negotiations: Manage contract renewals and negotiate terms to maintain long-term client relationships and ensure business growth. - Lead Management: Track and manage inbound sales leads from various sources, ensuring timely follow-up and assigning leads to the appropriate sales team members. - Sales Support: Assist the sales team by preparing presentations, proposals, and tailored quotes for prospective clients. - CRM Management: Maintain and update client data in our CRM system (Salesforce) to ensure accurate and current client records. - Order Processing: Coordinate with the finance and operations teams to process client orders from start to finish, ensuring smooth transactions. - Client Communication: Serve as a point of contact for client inquiries, offering timely responses and maintaining high levels of customer satisfaction. - Document Preparation: Prepare contracts, service agreements, and other important documents to ensure clear and accurate communication with clients, vendors and partners. - Event Support: Provide administrative support for client-facing events, webinars, and trade shows, including logistics and coordination. - Office Organization: Manage office supplies and ensure the office space is well-organized and efficient. - Document Management: Oversee filing, scanning, and digital organization of documents, ensuring proper record-keeping and accessibility. - Scheduling & Calendar Management: Coordinate meetings, appointments, and travel arrangements for team members, optimizing time and efficiency. - Communication Handling: Answer incoming phone calls and emails, ensuring inquiries are routed to the appropriate team members or departments. - Expense Tracking: Assist in tracking and processing office-related expenses, including maintaining invoices and receipts for the finance team. - General Office Support: Provide administrative support to ensure smooth office operations, from managing office spaces to organizing team events and meetings. - Conduct comprehensive market research to identify potential business opportunities, including prospects, local partners, and local events, while analyzing industry trends and competitor activities. - Analyze campaign performance data and implement improvements to optimize results. Skills & Experience: - Previous experience in sales administration, account management, or office administration (preferably in the hospitality industry). - Fluency in both Thai and English. - Strong communication and interpersonal skills, with the ability to build relationships at all levels. - Highly organized, with excellent attention to detail and the ability to prioritize tasks effectively. - Experience with CRM software (e.g., Salesforce, HubSpot, Dynamics) and Microsoft Office Suite (Excel, Word, PowerPoint). - Problem-solving skills with a proactive approach to client issues and challenges. - Ability to manage multiple tasks and deadlines in a fast-paced environment. - Positive, team-oriented attitude with a focus on client satisfaction and company growth. What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.