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Account Manager - Fathom

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Account Manager - Fathom

Posted about 1 month ago

  • Sector: Sales
  • Expiry Date: 19 June 2024
  • Job Ref: J11301
Account Manager – Fathom We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.   What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you:  As a Junior Account Manager, you will take ownership of an exciting process that gives our customers a world class onboarding experience and continued support throughout their customer journey. This opportunity is perfect for your growth into a key account manager role, working with our key accounting firms. Day-to-day, you will:  • Onboarding new customers by providing training and advice. You’ll take into account their specific situation and requirements to make this as impactful as possible • Managing automations in our systems to stay on top of a varied set of tasks; keeping the process efficient and always looking for possible improvements • Crafting interesting and engaging regular communications to post-onboarding customers. More than just another bulk email, these will be something your customers are eager to read • Acting as our customers’ main point of contact as they grow with Fathom, helping them with any requests they might have, and being a product expert for them • For any customer churn - getting a deep understanding of the reason for the cancellation, and uncovering whether there’s anything we can do to bring them back Your skills and experiences might also include:   • Someone who enjoys talking to a diverse range of customers, committed to helping them and building a great rapport • Interested in technology and a quick learner of new systems and software • Well organised, dependable and happy with a varied set of tasks on your plate each day • A problem solver and critical thinker - you enjoy finding improvements to processes • Strong with numbers - financial or accounting knowledge is favourable but not essential What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.