We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. You are a talented and passion driven individual who values working in a fast-growing environment, delivering high quality client-oriented services and collaborating with your peers. You are a motivated, detail oriented, technical skills and energetic person who works well in a fast-paced, dynamic small-team environment. You learn quickly and are passionate about helping others. Key accountabilities and responsibilities: - Receive inbound email or chat from customers/partners regarding questions and/or issues with products and services - Help customers understand how Onboarded works and troubleshoot any issues that they encounter - Lead Interactive calls and solution-driven responses - Provide strong customer-centric focus with the ability to understand and prioritize customer needs - Support and maintain excellent service level requirements - Assess the level of issue and respond appropriately. - Test and troubleshoot issues to determine a solution (training or technical fix) - Assist customers with set-up and configuration, as well as thinking outside of the box to provide customers with the solutions that Onboarded offers Key performance indicators: - Customer satisfaction - Average 1st response time - Outbounds and Inbound Calls - Average Resolution Time Skills, knowledge, experience & qualifications: - Must be fluent in English. - Provide customer support/technical assistance via telephone, email, and/or chat. - Strong written/verbal communication skills. - Ability to understand, translate and clearly articulate technical issues through written documentation. - Excellent customer service attitude with the ability to maintain a professional demeanour when dealing with customers. - Team player with the ability to handle change and shifting priorities. - Must be flexible to work hours/shifts based on business needs. - Excellent communication & interpersonal and problem-solving skills with sales ability. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.