Exclusively open to internal applications only Closing date: 17-07-2024 This position encourages applications from individuals who are currently based in the advertised country. About you: You are excited about working for a best in class, fast growing Software house and solve business-critical problems for our customers.You have strong analytical and problem solving skills and are a creative thinker. You are passionate about software and its potential to move organizations forward through innovation. You also have the desire to help your customers by giving them a celebrity service! Day-to-day, you will: • Help our customers with technical questions and allow them to get the most out of our payment software by resolving their queries in accordance with our Milestones (SLA’s) • Provide technical support via chat, telephone or email to resolve complex queries. • Develop scripts to provide new service offerings, assist with internal business process improvement and produce detailed reporting and analysis for business intelligence and a wide range of bespoke projects. • Also proactively identify any risks to service and the consequences to Access. You will drive and escalate mitigation. • Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives. Your Skills and Experiences might also include: • The ability to develop a broad knowledge of our software and its debugging tools. • An ability to grasp technical concepts and new product functionality quickly. • Broad knowledge of networks and network fundamentals • Flexibility and pragmatism, an ability to self-plan and respond to shifting priorities. • You are a role model for best practice and actively promote it. You deliver value to the business, effectively, efficiently and to a high standard. • A good communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike. • You work at pace, are goal orientated and have a strong delivery focus. • You remain calm and professional when handling challenging queries • Have Enthusiasm in busy periods and ability to work in a team At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, even if your past experience doesn't align perfectly and you're not ticking every single box, you might just be the perfect fit for us. We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You