Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day, to help us achieve 2 million users of the Access Workspace platform.

Are you ready for the challenge?

What are we all about?

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 35,000 organizations rely on Access software to help their organization thrive.

About you:

You will be configuring new and existing customers of Access; some data imports may be required. The size of projects and sectors vary substantially but the requirement to deliver an excellent customer experience underpins everything we do. You will work with the team to ensure a successful delivery through the lifetime of the onboarding.

Day-to-day, you will:

• Provide customers with exceptional Technical support; including prioritizing assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues
• Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support
• Escalate issues and incidents effectively to Support Team Leader or Support Manager as appropriate, liaising confidently with customers to clarify details and enable accurate problem definition
• Develop and maintain close working relationships with other key internal stakeholders
• Utilise KCS Methodology to build customer and team knowledge content
• Other duties as required from time to time Take initiative and support continuous improvement of our customers experience by proactively identifying and researching potential challenges and devising solutions

Skills and Experiences:

• A solid experience of service delivery, ensuring customer needs are identified and the expected outcomes delivered
• Tertiary qualifications in technology and business or related field
• Qualifications or equivalent experience in web based applications, SQL and Windows server administration
• You are a role model for best practice and actively promote it. You deliver value to the business, effectively, efficiently and to a high standard.
• Perform requirements gathering to meet end user problem statement and objective
• You are flexible and pragmatic with, an ability to self-plan and respond to shifting priorities with a strong delivery focus.
• Ability to grasp new contexts, think beyond traditional solutions and challenge the status quo.
• A strong communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team alike.
• You work at pace, are goal orientated and have a strong delivery focus.
• Minimum 3 years' customer service experience
• Experience working in a call-centre/helpdesk environment
• Conduct product presentation, demo and knowledge transfer to end users and partners.
• Strong attention to detail
• Ability to prioritize effectively
• Strong analytical problem solving experience

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

Working in a fast paced, growing organization with dynamic people who want to succeed.

Become part of our amazing Access family!

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.