We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   Ideally, the successful candidate will be based in Brisbane, but we will also consider Sydney based candidates. About you: As a Technical Success Manager, in partnership with the ChangeGPS Member Success Team, you’ll play a critical role in driving business outcomes for our members. Your accounting technical and practice management expertise allows you to understand each client's unique goals, provide tailored guidance and map out a clear path to meeting business objectives. ( ChangeGPS is a member of the Access family). Day-to-day, you will be focused on:  • Delivering coaching modules to enable accounting firms to improve their practices using ChangeGPS tools – as well as developing the range of modules and services available. • Your growth mindset and self-motivation, using your extensive knowledge of accounting and practice management, as well as a high degree of proficiency in applying software capabilities to real world applications. • Exhibiting a good understanding of the accounting industry – including market trends and the competitive landscape. This includes the nuances of the various client roles that use our products, and the typical business processes implemented - thus enhancing your ability to provide strategic, industry specific advice. • Cross group collaboration, across Account Teams, Product development and Support – building new relationships to enable customer success. • Keeping abreast of product enhancements and understanding software commercial models, you’ll know how to blend the right outcomes for the customer, which includes when to create paid for engagement, ARR lead generation and Revenue retention. Your skills and experiences might also include:    • Being a member of the Institute of Public Accountants, Chartered Accountants Australia & New Zealand or a Certified Practicing Accountants. • Extensive experience and a background in accounting and a good understanding of practice management, along with a technical aptitude with an ability to learn and communicate new software updates clearly. • Confident interpersonal skills along with strong communication, intuition and rapport-building abilities. • Effective organization and problem-solving skills, showing resourcefulness and efficiency when addressing client issues. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.