Technical Success Manager - ERP Software Exclusively open to internal applications only Closing date: 04/11/2024 The role: In partnership with the Customer Success Management Team, you play a critical role as a Technical Success Manager in driving business outcomes for the company's largest and most strategic clients. Your deep technical expertise allows you to understand each customer’s unique goals, provide tailored guidance, and map out a clear path to help them achieve their business objectives. Day-to-day, you will: • Have extensive knowledge of Dimensions and/or Financials, as well as a high degree of proficiency in how the technology works in the real world and its practical applications. • Exhibit a good understanding of Finance and Enterprise Resource Planning, including market trends, competitive landscape, the nuances of the various roles that use Dimensions and/or Financials and the typical business processes that customers implement, enhancing your ability to provide strategic, industry specific advice • Understand software commercial models and how to blend the right outcomes for the customer, with business growth and opportunities. This includes when to create paid for engagement, ARR lead generation and Revenue retention. • Have good commercial acumen and appreciates the role of other functions within Access and the services available for customers. Your skills and experiences might also include: • Be a voice of the customer within the product engineering team. Build a relationship that allows the TSM to understand the product roadmap but also to feedback improvements that would impact multiple customers and reduce support overhead. Create Adoption Blueprints to enhance the product adoption experience for customers. • Where appropriate, suggest additional services or software solutions that will help the customer to realise their business goals, making these revenue generating where possible • Deliver engagements to protect revenue churn and/or growth through value delivery and outcome realisation. • Creating Knowledge Based Articles (KBAs) where gaps exist and a documented process could be helpful to the wider customer community. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, even if your past experience doesn't align perfectly and you're not ticking every single box, you might just be the perfect fit for us. We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You