Technical Consultant (Remote Options avaialble)

This is a great opportunity to work within the Servelec division of the Access group. An ideal role for someone that has experience supporting products within the software field, working closely within ongoing and new projects.

The Purpose of the Job

The purpose of this role is to ensure key aspects of the implementation project are delivered, by yourself, to a high standard, in the timescale agreed with the customer. As well as delivering technical aspects of the project e.g., installing and deploying a software solution, you will be comfortable communicating with the customer directly and providing guidance on processes and procedures. 

You are expected to have excellent time management skills and will be comfortable working with multiple customers on multiple projects in each week. You will be a self-starter who is comfortable working on tasks independently whilst identifying and raising any risks or concerns in a timely manner, to ensure a smooth project delivery. 

Working as part of the wider LG team you will be comfortable working with several internal stakeholders (Projects, Hosting, Development, Integration and DevOps) to ensure that everyone has all the relevant technical information required to successfully deliver large complex projects.  

The Main Accountabilities

• Responsible for implementing software on customer environments in a controlled and repeatable manner, following an existing process or creating a new process where required. 
• Good working knowledge of the Servelec Local Government product suite, such as but not limited to Mosaic, Synergy, Core +, Conexes and other integration areas. 
• Can identify technical risks and issues within a project, ensure that these are escalated appropriately. Can identify strategies to manage and mitigate risks effectively. 
• Ensure project task timescales are realistic and ensure delivery to these agreed timescales. Ensure that tasks are prioritised and managed effectively. If any concerns are identified regarding timescales, ensure these are escalated and communicated appropriately. 
• Act as a point of contact for customers technical queries. If you do not know the answer, you will know who to speak to within the business to get the answer. 

The Knowledge, Skills and Experience Required

• Superb technical problem solving and fault-finding skills. 
• Possess a strong skillset in MS SQL Server, including but not limited to; handwriting SQL queries, troubleshooting SQL performance issues, manipulating, and understanding data and backing up and restoring databases. 
• Have a good understanding of web-based technologies, networking, and server-side architecture. 
• Have a good working knowledge of tools such as Fiddler and Wireshark. 
• Skilled in reviewing and analysing log files to resolve issues. 
• Confident working with SSL/TLS certificates and VPNs 
• Excellent time management and prioritisation, comfortable multi-tasking 
• Excellent communication skills 
• As understanding of customer needs and drivers to allow you to successfully manage customer relationships.