Senior CRM Account Manager We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you: As a Senior CRM Account Manager, you provide proactive support and manage the requirements of key stakeholders on a daily basis. You have a solid understanding of the client’s overall data structure and the associated activities implemented to drive additional visits and spending. You also stay informed about the broader macro environment in which your clients operate, enabling you to advise on new activities that will enhance CRM results. Building strong relationships with multiple stakeholders for each client, as well as with the Projects Delivery team, is essential to ensure both day-to-day operations and projects are successfully delivered. Day-to-day, you will: • Build strong relationships with key stakeholders, positioning yourself as their go-to person for customer data support and advice. • Provide proactive assistance, including guidance on campaign best practices, multi-channel engagement, audience targeting, data validation, and campaign analysis. • Educate and train clients on using the CRM software, while troubleshooting implementation issues for a seamless transition to regular usage. • Regularly review CRM performance to highlight benefits for clients and identify opportunities for improving processes and promoting additional services Your skills and experiences might also include: • Knowledge in CRM and digital marketing is key as we are experts in all things customer data and digital engagement • A working knowledge of excel and being comfortable working with numbers is important as data is at the heart of what we do! • Ideal candidate will either come from an agency background or a role where they manage multiple projects at once • Experience managing others is advantageous as is commercial experience What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.