** Please note this role can be homebased with travel to London office  ** 

What are we all about?

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 2 million users and over 50,000 organisations rely on Access software to help their organisation thrive.

The Job

Acteol have recently joined the Access family through acquisition and specialise in enterprise level Single Customer View and CRM solutions to the hospitality sector. Customers include The Ivy Collection, Pret, Five Guys, Carluccio’s and many more, we also work with great brands in other sectors such as transport, gyms and gaming.  The common theme amongst them all is helping brands understand their customers better and then engaging them to encourage further visits and spend.

Day to day you will:

•Form first class relationships with clients so they see us as a partner and the go to person for help in all things customer data

• Proactively support customers, for example, advising on campaign best practice, multi-channel customer engagement, loyalty mechanics setting up audiences to target customers, validating data queries and campaign results

• Providing client education and training around the use of the Acteol’s CRM software

• Troubleshooting implementation issues to ensure a smooth transition from the build phase to every day usage

• Support the wider CRM team to ensure there is cross learning on best practice

• Review CRM performance on a regular basis so the client fully understands the benefit of using the software and the benefit to it delivers.

• Identify opportunities to promote additional modules and or services to actively grow the account for each client.

• Actively participate in identifying ways to improve processes and the core software, so we have a process of continuous improvement

• Multi tasking – no two clients are the same and whilst you won’t have dozens to manage you will need to be able to prioritise their requirements to ensure we deliver the right things at the right time.

• Assist the product team with developing system and training documentation

As a well-rounded Consultant, your Skills and Experiences likely include:

• An agency background or experience managing multiple projects / clients at once.

• Good commercial awareness / experience

• Knowledge in CRM and/or digital marketing is key as this is core to what we do to support our clients who see us as the experts in all things customer data and digital engagement

• A working knowledge of excel and being comfortable working with numbers is important as data is at the heart of what we do!

• Interest/background in technology is also important as this is what drives our software and used everyday in what we do

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:  

• A Competitive Salary
• Giving Back/Charity days
• Quarterly Socials
• 6 weeks Sabbaticals (after 6 years of service)
• The Access Group Big Break: our all-expenses paid holiday to Spain