Revenue Assurance Analyst in Kuala Lumpur

Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this passion that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. The Role: Reporting directly to the APAC Revenue Cycle Manager, this role is responsible for the development and roll out of a Revenue Assurance process for APAC across all product lines and the ongoing development and continuous improvement in a measurable way. This role will work closely with the O2C Manager and will be responsible for the functional “HOW” the team operates with authority to direct and adjust processes as required. This is a great opportunity and a high-profile role which the individual can develop the department within a growing organisation whilst improving and maintaining a high billing accuracy rate and providing clear visibility to leadership. The role will need to liaise with UK counterparts to leverage best practice and new developments as well as work across functionally in region to help ensure the changing needs of our internal and external customers are met and will support new acquisitions’ BAU revenue assurance. Day-to-day, you will: Revenue Monitoring: • Implement and maintain robust processes to monitor revenue streams and ensure accuracy in billing and invoicing. • Conduct regular audits of financial data to identify discrepancies and potential revenue leakage. Billing Accuracy: • Collaborate with the billing team to ensure that customer invoices accurately reflect the products/services delivered. • Analyze billing data to identify errors and discrepancies and take corrective actions. Contract Compliance: • Review customer contracts to ensure adherence to pricing structures and terms. • Work closely with the legal and sales teams to resolve any discrepancies between contractual agreements and actual billing. Data Analysis: • Utilize data analytics tools to perform in-depth analysis of revenue-related data. • Identify trends, patterns, and anomalies in financial data to proactively address potential issues. Process Improvement: • Continuously assess to enhance revenue assurance processes to minimize errors and improve efficiency. • Collaborate with cross-functional teams to implement best practices and optimize revenue-related workflows. Reporting: • Generate and present regular reports on revenue performance, highlighting key metrics and trends. • Provide insights to the management team on revenue assurance activities and recommendations for improvement. Skills and Experience: .Extensive Order to Cash process knowledge and technical expertise .Excellent attention to detail and able to work towards tight deadlines .Excellent with systems and processes, drive automation and improve processes .Have excellent communication skills and the ability to liaise with people at all levels within the business .Numeracy - the ability to deal with numerical complexity whilst maintaining accuracy through checks and controls .Customer contact experience including query and escalation handling .Innovative and considerate problem-solving skills .To work in accordance with the company’s policies and procedures What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year (rules apply) and a health contribution you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have 3 charity days you can take to support something that matters to you. At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.

Revenue Assurance Analyst

Revenue Assurance Analyst

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