What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. You will start with 25 days annual leave that increases with your seniority in the company, private healthcare and life insurance. We pride ourselves on being an organisation that gives back, so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: You have great communication skills and thrive in customer-facing roles. You enjoy solving problems, are motivated by goals, and love helping people see the value in what you offer. You're calm under pressure and keen to grow in a fast-paced, supportive environment. Day-to-day, you will: • Handle customer cancellation and downsell requests to retain business and reduce churn • Engage with customers via phone or video call, listening to their concerns and offering tailored solutions • Use proven playbooks and collaborate with cross-functional teams to ensure customer needs are met • Log customer interactions and feedback in Salesforce to support data-driven retention strategies Your skills and experiences might also include: • Experience in customer service, retention, or sales (1+ years ideal) • Strong verbal and written English communication • A calm, resilient, and target-driven mindset • Familiarity with CRM systems like Salesforce What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology – we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.