• Experience of organising, prioritising, and completing work to high standard and to tight deadlines
• Experience of working in a team environment and showing the ability to form effective working relationships
• Knowledge of Financial Force, Salesforce or Resource Management systems is desirable
• Excellent communication skills
• Excellent organisational skills
• Ability to forward plan
• Excellent decision-making skills
• Able to work alone
• Self-motivated
• Excellent knowledge of Microsoft Office Applications
• Able to Problem Solve

Job Role

• To be the first point of contact for all resource requests from Sales Teams, Account Managers, Customer Success Managers, Professional Services Teams etc.
• To review all sales handover documentation for completeness and check for potential issues. Contacting Sales where appropriate to chase for clarification/confirmations. 
• To assist in the updating of consultancy diaries using the resource management and workflow systems.
• To raise the ‘Statement of Works’ forms and contractual documentation where relevant and ensure customer sign off & purchase orders received.
• To identify the best resource for project and packets of Professional Services work based on skill set, location and availability and book accordingly. 
• On occasion, to liaise with Clients to manage resource bookings in line with client availability and expectations.
• To liaise with Project managers on a regular basis to ensure resource assignments are accurate at all times.
• To liaise with consultants to assist with any issues in relation to resource bookings.
• To maximise Consultant utilisation through active management of ‘white space’ and reduction of non-chargeable days.
• To assist in the production of regular reporting packs for senior management.

• Ad-hoc duties as required.