We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.    Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?   We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.    You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you:   Renewals and recurring revenue are an integral part to access success as a company, and the Renewals Representative is a key player in executing the proper measures to ensure existing customers renew their services. The Renewals Representative works closely with various functional groups and levels of management to determine and negotiate pricing and terms. This is an analytical and customer-facing position. The right candidate must have quantitative skills and attention to detail to track, analyse, and process large amounts of data, as well as the qualitative skills to interact internally, build positive relationships, and provide world class service to customers. Day to day you will: - Manage and track the case management system, allocate and log emails, and ensure timely case closure. - Support the renewals process, including sending invoices, updating systems, and ensuring accuracy of customer and contract data. - Interact with customers to address inquiries, explain quotes, and track renewal commitments via email and telephone. - Assist with retention, cash collection, and cancellations processes, ensuring compliance with contract terms and accuracy in relevant systems. Your skills and experiences might also include:   - Strong communication skills, including proficiency in written and verbal interactions and comfort speaking with clients over the phone. - Ability to multi-task, solve problems professionally, and work effectively both independently and in team settings. - Proficient in Microsoft Office applications, with additional knowledge of Salesforce, accounting, or finance considered a plus. - Self-motivated, adaptable, and proactive, with a focus on process improvement and a positive attitude toward change. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.  At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.