We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.    Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.  What does Access offer you?   We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.   You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you: The Access Centre of Excellence is responsible for ensuring that customers realise the potential of their partnership with Access through excellent service and provision of great, user friendly software applications that remove the complexity from business processes and allow companies to grow their business with ease and speed. The focus of the role is to provide an excellent customer experience from the point of order and through the life time of their relationship with Access. This includes setting up, training and launching customers with their new software as well as delivering additional consultancy and services to help existing customers. This team is measured on customer satisfaction, utilisation, management of projects & timelines and contributing to team development/performance improvement. You will be setting up and configuring new accounts, importing data and training administrators to use the system to ensure that they are getting the most out of the system. The size of projects and sectors vary substantially but the requirement to deliver an excellent customer experience underpins everything we do. You will work with the team to ensure a successful delivery through the lifetime of the onboarding. Performance will be measured on project delivery, customer satisfaction and utilisation of your time. You will be dealing with various products, projects and customers at any one time so you will need to be able to manage a number of tasks simultaneously. An excellent phone manner, tenacious attitude and good problem solving skills are required to ensure that we are always delivering the best customer experience. Members of this team are able to take initiative, be proactive and own and manage tasks through to completion. We have strong relationships with the product, accounting, support, marketing, sales and development teams who we work with on a daily basis so this is a great place to deepen your understanding of a fast growing SaaS business. The ability to communicate well, build relationships and work as part of a broader, very busy team is essential. A drive to ensure each customer receives an excellent service and the ability to deliver intuitive and engaging training sessions over the web are also vital. This is an evolving role. There will be a focus on continuous improvement of the FlightPath process. We will constantly strive to empower our customers to self-serve through the use of user-friendly, structured documentation and videos, without compromising the customer journey. A dynamic approach will be required to question where these efficiencies can be found and then implement changes to the set up process where applicable. Day-to-day, you will: Onboard new customers using the FlightPath methodology, manage the project backlog to successful conclusions, and foster strong customer relationships. Take full responsibility for developing your product knowledge to enhance onboarding effectiveness. Produce high-quality training materials such as video tutorials and documentation, and drive continuous improvement in processes to ensure our services are always evolving and meeting customer needs. Conduct detailed payroll processing alongside the customer’s live run, comparing outputs to identify and resolve any variances in partnership with the build team and the customer. Oversee payroll setup tasks, including BACS setup, penny tests, and HMRC agent authorization requests. Coordinate go-live preparations by conducting weekly progress calls with the customer, creating and agreeing on payroll procedure documents, signing off on parallel runs, and finalizing the go-live handover plan with APS and the customer. Your skills and experiences might also include: Deliver exceptional customer service with a professional telephone manner, combining analytical and problem-solving skills with a drive to continually improve processes and systems, specifically within payroll and financial software. Excel in managing multiple payroll projects by planning and prioritizing effectively, ensuring project administration is up to date, and working both independently and collaboratively in virtual and in-person settings. Adapt quickly to new payroll applications and technologies, with a strong foundation in Excel, data manipulation, and importing. Knowledge of relational databases, web technologies, and Access products is desirable, along with an understanding of payroll legislation and processes. Demonstrate a solid interest in payroll processing and financial software, supported by CIPP knowledge and experience in customer-facing roles. Utilize strong data skills and knowledge of payroll implementation to add value in each interaction. What are we all about?   The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.  At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.