JUNIOR TECHNICAL CONSULTANT

*Remote working (UK)

Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

What are we all about?

At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.

About you:

The purpose of this role is to ensure key aspects of the implementation project are delivered, by yourself, to a high standard, in the timescale agreed with the customer. As well as delivering technical aspects of the project - Installing and deploying a software solution, you will be comfortable working alongside a project manager, communicating with the customer directly and providing guidance on processes and procedures.

You will have excellent time management skills and be comfortable working with multiple customers on multiple projects in each week. You will be a self-starter who is comfortable working on tasks independently whilst identifying and raising any risks or concerns in a timely manner, to ensure a smooth project delivery. 

Working as part of the wider Local Government (LG) team you will be comfortable working with several internal stakeholders (Projects, Cloud Implementation, Development, Integration and DevOps teams) to ensure that everyone has all the relevant technical information required to successfully deliver large complex projects.

You may have a working knowledge of The Access Group’s Local Government Synergy software, but this is not essential as full training and onboarding is provided.

 Day-to-day, you will:

• Be responsible for implementing software on customer environments in a controlled and repeatable manner, following an existing process.

• Work confidently when application based errors appear and identify the root cause and fix solution (this may be an issue you resolve or a task for you to complete the preparation to hand over to another team such as the Development Team)

• Identify technical risks and issues within a project, ensure that these are escalated appropriately. Identify strategies to manage and mitigate risks effectively.

• Ensure project task timescales are realistic and if any concerns are identified regarding timescales, ensure these are escalated and communicated appropriately to the project manager.

• Act as a point of contact for customers technical queries. If you do not know the answer, you will know who to speak to within the business to get the answer.

Your skills and experiences might also include: 

• Superb technical problem solving and fault-finding skills

• Experience of working with servers, their maintenance and installing databases and software on them is essential

• Possess a good skillset in MS SQL Server, including but not limited to; handwriting SQL queries, troubleshooting SQL performance issues, manipulating and understanding data

• Be able to work with SQL and Oracle databases including backing up and restoring databases

• You’ll be able to follow our implementation guides to upgrade and restore customer databases in a logical and safe manner

• Have a good understanding of web-based technologies, networking, and server-side architecture

• Have a good working knowledge of tools such as Fiddler, Wireshark and PowerShell

• Skilled in gathering, reviewing and analysing log files to resolve issues

• Confident working with SSL/TLS certificates

• Have an understanding of VPNs and SFTP

• Excellent time management and prioritisation, comfortable with multi-tasking

• Excellent communication skills

• An understanding of our customer’s needs and drivers to allow you to successfully manage customer relationships

 What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you.  

At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

What’s holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.