Implementation Consultant

*Remote with customer/site visits

Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow.

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

About You:

The purpose of this role is to deliver high quality consulting services that meet client requirements and support effective ongoing client relationships. Furthermore, this role is also designed to maintain effective communications with clients and maximise revenue opportunities.

You are an experienced software consultant and excellent communicator. You are passionate about delivering high quality projects. You understand how to deliver solutions to our customers.

You take pride in your work and enjoy working as part of team of a Professional Services team delivering quality software that will make a difference to our customers.

Day-to-day, you will:

• Responsible for implementing software solutions in a controlled and repeatable manner, following an existing process or creating a new process where required.
• Display ownership, responsibility and demonstrate good decision making to achieve project deliverables.
• Proactively support customers with timely professional communication.
• Ability to co-ordinate activities with team members and customers on small & medium scale projects and work alongside Project Managers on larger projects.
• Identify Sales opportunities within the division and cross divisional opportunities and have a commercial awareness.
• Cross train and obtain skills where necessary to deliver chargeable services for Recruitment products.
• Support the wider Recruitment team to ensure there is cross learning on best practice.
• Troubleshooting implementation issues to ensure a smooth transition from the build phase to everyday usage.
• Provide client education and training on the use of the FastTrack360 and Access Pay and Bill software.
• Form first class relationships with clients so they see us as a partner and the go to person for help in all thing’s related to Access Software Solutions.
• Identify strategies to manage and mitigate risks effectively.
• This role will require some flexibility in working hours to liaise with Australian based colleagues.

Skills and Experience: 

• A motivated self-starter, who consistently demonstrates a high level of operational experience.
• A good understanding of recruitment agency processes and practices or experience within the Payroll Industry.
• Manage customer issues through to completion.
• Good people management skills.
• Ability to identify system and process improvements to increase operational efficiency.
• Experience of working in a fast-paced complex environment.
• Excellent communication skills with an ability to build rapport at all levels of an organisation.
• Persuasive and compelling in expressing ideas and concepts.
• Strong written communication skills with an attention to detail.
• Always remain calm and polite, even under intense pressure.
• A Technical background would be ideal but not essential to allow working with data migration tools and developing customer reports.
• Have a full driving licence.

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

What’s holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.