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Front of House Receptionist

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Front of House Receptionist

Posted 23 days ago

Receptionist - Loughborough Head Office 

About you:
You are a warm, friendly and welcoming person who is enthusiastic and approachable.  Passionate about providing exceptional service, you will consistently strive to exceed expectations. You will have a high level of practical and organisational skills. You will be confident to work on your own initiative, but able to balance this with the ability to work as part of a team and support your team mates. You will thrive on working in a changing and flexible organisation and be willing to learn new skills.  Above all you will have resilient nature and a great a sense of humour! 

Day-to-day, you will:
  • Be an ambassador for Access and the public face of our prestigious new Loughborough Office including meeting and greeting internal and external clients and assisting them throughout their visit 
  • Provide general administrative support within the office and working as part of the Group Administration Team 
  • Maintain office security by following safety procedures and controlling access via the reception desk (visitor check-in, issue of visitor badges)
  • Assist with the smooth operation of our parking area using our parking software
  • Answer and direct telephone calls as appropriate
  • Order and maintain appropriate stationary, first aid and kitchen supplies stock levels;
  • Ensure the front office environment is maintained to a high standard, reflecting the company’s image
  • Supervise incoming and outgoing mail, couriers and deliveries to ISO standards;
  • Assist with the organisation of internal and customer events;
  • Provide assistance with facilities co-ordination such as contractors and maintenance providers in conjunction with the Facilities Manager;
  • Liaise with the Facilities Manager for Health and Safety and maintenance related issues;
  • Be the nominated First Aider for the office;
  • Work in accordance with the company’s policies and procedures;
  • Carry out ad-hoc duties as and when required.
As a well-rounded Front of House, your Skills and Experiences likely include: 
  • Experience as a receptionist, Front of House, or in a similar role in a busy office 
  • Experience in customer service will be an advantage
  • Excellent written and verbal communication skills and interpersonal skills
  • Ability to be resourceful and proactive when issues arise
  • Knowledge of office systems and procedures
  • Excellent knowledge of MS Office, including Word and Excel
  • Working knowledge of office equipment 
  • Attention to detail
  • Excellent communication 
  • Superior organisation skills with the ability to prioritize and multi-task
What does Access offer you?
We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:  
  • A Competitive Salary
  • Giving Back/Charity days
  • Quarterly Socials
  • 6 weeks Sabbaticals (after 6 years of service)
  • The Access Group Big Break: our all-expenses paid holiday to Spain 

Become part of the Access Family!