Digital Self-Serve Product Owner We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.     What does Access offer you?  We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you: As a Digital Self-Serve Product Owner, you will play a crucial role in defining, developing, and managing our Digital experiences. You will be responsible for understanding customer needs, defining product requirements, and collaborating with cross-functional teams to deliver a world-class customer experience. This role requires a combination of strategic thinking, technical understanding, and excellent communication skills to drive the success of our Digital products. If you are passionate about creating exceptional customer experiences and possess the skills to drive the success of our customer portal product, we invite you to apply for this exciting opportunity. Day-to-day, you will: 1. Product Vision and Strategy: o Develop a clear and compelling vision for the digital product that aligns with the overall company strategy. o Define and articulate the product roadmap, considering market trends, customer feedback, and business goals. 2. Customer Needs Analysis: o Conduct thorough market research and customer analysis to understand user needs, pain points, and preferences. o Engage with customers through surveys, interviews, and feedback channels to gather insights for continuous improvement. 3. Requirements Definition: o Collaborate with stakeholders, including customers, marketing, sales, and development teams, to define detailed product requirements. o Prioritise features and functionalities based on customer impact, business value, and technical feasibility. 4. Cross-Functional Collaboration: o Work closely with development teams to ensure the timely and successful delivery of product features. o Collaborate with UX/UI designers to create an intuitive and user-friendly interface for the digital product for existing and prospective customers. 5. Product Development Oversight: o Drive the agile development process, participate in sprint planning, and ensure the team is aligned with the product vision and priorities. o Monitor key performance indicators (KPIs) and customer feedback to iterate on the product and implement continuous improvements. 6. Communication: o Effectively communicate the product vision, roadmap, and progress to internal teams, stakeholders, and customers. o Address customer inquiries and concerns related to the customer portal, ensuring a positive user experience. 7. Quality Assurance: o Collaborate with quality assurance teams to ensure that the product meets high-quality standards and is free of defects. 8. Release Management: o Manage the release process, including coordination of release notes, user documentation, and communication to customers about new features or updates. Your skills and experiences might also include: • Proven experience as a Product Owner or similar role, preferably in digital customer-facing products. • Strong understanding of software development processes, agile methodologies, and product management best practices. • Firm grasp of customer-first design thinking and user experience approaches • Excellent communication, interpersonal, and leadership skills. • Analytical mindset with the ability to make data-driven decisions. • Familiarity with customer portal technologies and industry trends. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.