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Digital Onboarding Experience Consultant

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Digital Onboarding Experience Consultant

Posted about 1 month ago

                                                                    Digital Onboarding Experience Consultant 
Join the Access Family and see how we make software ideas become a reality!
Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. 
We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. 
 What are we all about?
At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more. 
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. 
About you:
We are seeking  a skilled & dynamic Digital Onboarding Experience Consultant  to join our team and ensure a delightful online journey for our new customers.
Join us and play a pivotal role in shaping the digital interactions that define our customer experiences. 
A Digital Onboarding Experience Consultant is responsible for developing and executing strategies to drive online presence, user engagement, and revenue growth. This role is overseeing the process of introducing customers to digital products and services, ensuring seamless and positive experiences. Collaborating across teams designing user friendly onboarding processes to achieve business objectives. Strong leadership, data analysis, and understanding of digital platforms are essential for success in this position.
Day to day you will:
• Guide customers through the process of setting up and using digital solutions ensuring a smooth onboarding experience 
• Build deep customer empathy and understanding of Access customers as they get started with our portfolio of products and find solutions to help solve their biggest needs
• Find new ways to leverage the services provided by our product, sales & support teams to create onboarding experiences
• Develop and use customer segmentation to deliver personalised experiences backed by data and user research
• Conduct research and create experiments to deliver data driven recommendations with focus on top of funnel conversion 
• Drive new business growth opportunities
• Manage the development of innovative and personalized customer experiences, translating deep customer insights into innovative, bold strategies that deliver retention, customer growth and revenue growth

• Test new growth ideas, contributing across full funnel growth overseeing end-to-end collaborative experiments.


Your skills and experience may also include:
• Customer Experience or Product Marketing experience, including leading in a highly matrixed, cross-functional and fast-moving environment, developing product/service experiences and driving revenue & customer growth
• Passion for customers and technology 
• Experience in digital customer experience, UX/UI design and digital platforms
• Proven track record of driving successful set up & onboarding digital customer experience initiatives.
• Customer champion with a design mindset and demonstrated strengths in experience design. Have led the creation of online experiences (from concept through production)
• Strong analytical skills with the ability to interpret data and insights to make informed decisions.
• Excellent project management and organizational skills, capable of managing multiple priorities simultaneously.
• Excellent communication and collaboration skills with the ability to work across cross functional teams

• Familiarity with design thinking principles and agile methodologies


What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.


On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you.  


At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for. 

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!


What’s holding you back? Come and be part of our Amazing Access Family! 
Love Work. Love Life. Be You.