Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. Are you ready for the challenge?

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

 What are we all about?

At Access, we love software and how technology never stays the same. It's this passion that drives us to work closely across sectors to understand the busine

ss needs of our customers – from the Hospitality sector to the Manufacturing industry, to Not for Profit’s or Construction plus many more.

We’re passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.

In Romania we are proud to have more than 500 tech and software business specialist working in Timisoara and around the country and we are not stopping here.

About you:

At Access we believe in #CustomersForLife, our goal is to ensure we provide customers with the best possible solutions, implement them quickly and efficiently, and ensure that they continue to realize the benefits of their investment for years to come. As a Digital Interactive Delivery Leader, you will use data and insights to create personalized customer experiences with digital solutions.

Digital transformation is positively affecting the customer experience allowing customers to interact online at point of need. Technology like AI and machine learning allows us to know our customers so we can make faster and better decisions. You will be the go-to person to think through how to design the flow to multiple offerings, including automation, personalization and future predication. This role will look at new and innovative ways of working to achieve the right outcomes. The role will involve managing AI & interactive solutions to deliver experiences to customers that are personalized, convenient and relevant.

Day-to-day, you will:

• Responsible for managing AI solutions once in operation
• Collaborate with teams and other developers to design, develop, test, deploy, and maintain chatbot (digital assistant)
• Integrate chatbot solutions with multiple platforms
• Maintain and enhance chatbot platform to meet changing needs
• Monitor key KPIs and accountable for optimisation activities
• Innovate to increase customer interaction and areas of improvement
• Plan & maintain chatbot flows
• Map customer journeys/decision trees and understand how your conversation flows and how everything correlates
• Automate responses for the most common questions
• Seamlessly manage transitions between chatbots, live agents, and back again
• Use Artificial Intelligence and cognitive machine learning to launch interactive solutions

As an Interactive Delivery Leader your Skills and Experiences likely include:

• Degree, equivalent or relevant industry experience
• Passion for customers and technology
• Understanding of AI systems & solutions
• Stakeholder relationship management, identify important stakeholders and communicate with them clearly and regularly.
• Uses of machine learning to drive meaningful insights from data
• Ability to create workflows and decision trees to complete business processes
• Some knowledge of business processes (i.e. HR, finance, recruitment, supply chain management), business applications and automation
• A self-starter, highly organised and proactive
• An ability to manage multiple priorities and perform effectively under pressure
• Strong written and verbal communication skills

What does Access offer you?

We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), you’ll receive life insurance and private medical assurance, dental discounts, International Employee Assistance Program, sport activities coverage, meal tickets and  Christmas Bonus. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you.  Work life balance is critical for us too, so for every 6 years of service you can benefit from a 6 weeks Sabbatical. In Access it pays to have friends – we have a referral bonus in place for every candidate you recommend that is not in our recruitment process or data base, you will be rewarded with a bonus after 6 months of employment.

At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be whom we are looking for.

We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun!

What’s holding you back? Come and be part of our Amazing Access Family!

Love Work. Love Life. Be You.