Digital Account Manager We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.   What does Access offer you?  We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.     About you: In this role, you will champion the delivery and adoption of Digital Marketing best practices for our customers. You will work closely with the Digital Operations and Customer Success teams to provide a world-class digital marketing service for the hospitality sector. As part of the wider digital team, you will contribute to the omni-channel strategy and actively seek ways to improve the digital product offering alongside the Digital Marketing Team. You will be part of a culture that values continuous improvement, always looking for ways to drive positive changes that enhance efficiency and performance. As a trusted advisor to the Customer Success, Sales, and Digital Marketing teams, you will build open and positive relationships with Project Managers, the Design Team, and the Digital Operations team. Agility will be your key approach to supporting the development of the digital marketing product and the Digital Account Manager role, while maintaining open and frequent communication throughout the organisation. Day-to-day, you will: • Support the implementation of digital marketing best practices across a diverse portfolio of domestic and international customers, collaborating closely with the Customer Success Team and the VP of Digital. • Share and package digital strategies and market trends into accessible content for the Customer Success Team, ensuring they are equipped to educate customers on effective digital marketing adoption. • Measure the effectiveness of digital strategies and contribute insights to the Avvio Digital Adoption Framework, while maintaining ongoing training resources such as video guides and articles in collaboration with the Marketing team. • Participate in monthly calls and on-site meetings with customers, prospects, or partners, providing support as needed to enhance customer relationships and drive revenue performance.   Your skills and experiences might also include: • Demonstrates a strong customer-centric approach, with a drive to enhance customer experiences and support the growth of direct bookings through proactive issue resolution. • Highly organised and dependable, skilled in managing a diverse portfolio of customers while effectively multitasking and meeting tight deadlines. • Self-motivated and proactive, with a strong ability to communicate effectively at all levels, complemented by excellent presentation skills. • Proficient in the Microsoft Office Toolkit and Salesforce, utilising these tools to enhance productivity and customer engagement. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.   At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.