We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.    Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.  What does Access offer you?   We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you’ll also have one charity day allocated to support a cause that matters to you. There are plenty of other perks. Apply to find out more. About you:   A proactive, detail-oriented Customer Service Project Manager. This role is key to our mission of delivering top-notch customer experiences. You’ll manage the execution of customer service projects, ensuring they're completed on time, within budget, and to our high-quality standards. responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Day-to-day, you will:   - Customer Support & Engagement: Respond to customer queries via phone, email, or chat in a timely and accurate manner. Monitor customer complaints on social media and provide assistance. Inform customers about new features and functionalities, ensuring their needs are met. - Project Coordination & Execution: Develop comprehensive project plans, detailing schedules, resource allocation, and risks. Coordinate with cross-functional teams to meet project requirements. Monitor progress, adjust as needed, and conduct post-project evaluations for improvement. - Customer Insights & Continuous Improvement: Gather and share customer feedback with Product, Sales, and Marketing teams. Analyze and report product malfunctions by testing different scenarios. Organize and attend innovation workshops to identify improvement opportunities. - Training & Retention: Assist in training junior customer support representatives. Ensure high customer satisfaction with minimal complaints and a retention rate of >95%. Establish ACCESS as a long-term strategic partner through exceptional service and relationship management. Your skills and experiences might also include:  - Customer Support Experience: Proven experience as a Customer Support Specialist or similar role, with familiarity in using help desk software and remote support tools. Understanding of CRM systems and customer service best practices. - Industry Knowledge & Expertise: Minimum of 5 years’ experience in the Telecare/Telehealth sector, with awareness of market challenges and drivers. Proven experience in the public sector is a plus. - Strategic & Project Management Skills: Strong ability in end-to-end strategic account management, including planning, forecasting, process management, and project delivery. Excellent time management and adherence to deadlines. - Communication & Problem-Solving Abilities: Exceptional communication, problem-solving, and multi-tasking skills, with the ability to engage and present at C-Level. Patience and resilience when handling complex cases. - Self-Motivation & Results-Driven Approach: Ability to work independently with a strong results-driven mindset. High attention to detail, planning, and execution. - Education: Bachelor's degree in Business Administration, Management, or a related field, preferably within a customer service environment. The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.    At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.    Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.   Love Work. Love Life. Be You.