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Customer Experience Specialist

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Customer Experience Specialist

Posted 29 days ago

  • Sector: Finance
  • Expiry Date: 29 May 2024
  • Job Ref: J11699
Customer Experience Specialist Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day. Are you ready for the challenge? What are we all about? At Access we love software and how technology never stays the same. We’re one of the leading providers of business management software to UK, Ireland and Asia Pacific small and mid-market organisations. It helps more than 55,000 customers across commercial, public sector and not-for-profit sectors become more productive and efficient. Its innovative Access Workspace cloud solutions transform the way business software is used, giving every employee the freedom to do more. Founded in 1991, The Access Group employs more than 4,700 staff. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. About You: Reporting directly to the Head of Revenue Cycle, this role is responsible for managing, delivering key objectives and targets for their team and the wider OTC teams. They will be part of a team and manage the day-to-day activity and help co-ordinate the timely resolution of customer contracts. This is a great opportunity which the individual can develop their career within a growing department and is key to ensuring the reduction of outstanding debt balances and ensuring high cash collection targets. Day-to-day, you will: • Responsible for the end-to-end co-ordination of customer disputes. • Ensuring customers receive an enhanced level of response and the Order to Cash process has been implemented and is being adhered to. • Delivering key metrics around performance goals, Cash and Debt reduction targets. • Working alongside other departments and the wider divisional team members to prioritise and resolve customer queries. • Any Ad-Hoc duties which fall under the OTC remit. Skills and Experience: • Have a proven track record in providing Customer Service for a large multi-national company. • Order to Cash process knowledge and technical expertise an advantage. • Excellent attention to detail and able to work towards tight deadlines. • Excellent with systems and processes, drive automation and improve processes. • Have excellent communication skills and the ability to liaise with people at all levels within the business. • Numeracy - the ability to deal with numerical complexity whilst maintaining accuracy through checks and controls. • Customer contact experience including query and escalation handling. • To work in accordance with the companies’ policies and procedures. What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get: Private Healthcare; Private Life Insurance; Christmas Bonus; Referral Bonus; Meal Tickets; Sport membership Become part of our amazing Access family! At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love. We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, if you’re qualified, we can’t wait for your application