Love Work. Love Life. Be You.

Join the Access family and see how we make software ideas become a reality! Our core values of ‘love work, love life’ have been central to our success and we’re looking for people to join us who share our passion for making things better every day.

What are we all about?

SHR, an Access Company, unites pioneering hotel technology and marketing services to put the power back in the hands of hoteliers. We deliver solutions through a complete eco-system of tools and services that maximize guest success and value at every touchpoint. 

More than 2,000 hotels around the world rely on SHR Group’s product suite to optimize their channel mix, personalize guest experiences, and maximize revenue and profitability. Our platforms bring the full stack of booking and revenue tools together for the first time, from acquisition to booking, check-in to post stay follow-up and loyalty, whilst maximizing revenue every step of the way. These services are then rocket boosted by the platform’s real-time learning and insight, enabling smarter prediction, tailoring and optimization of every guest interaction. 

About You: 

You’re a proactive problem-solver with a passion for helping customers succeed. You thrive in fast-paced environments where no two days are the same, and you’re energized by the opportunity to lead projects that make a real impact. Whether you're translating technical requirements into actionable steps or guiding stakeholders through change, you bring clarity, confidence, and structure to every phase of the onboarding journey.

You’re just as comfortable managing multiple projects as you are building relationships—both internally and externally. You know how to zoom out and drive the big picture, while also rolling up your sleeves to tackle the details. Most importantly, you take pride in delivering a smooth, thoughtful onboarding experience that sets customers up for long-term success.

If you're looking for a role where your work directly improves how teams adopt and embrace CRM systems—and where you can grow with a collaborative, mission-driven team—we’d love to meet you.

Day to day, you will:

• Lead end-to-end CRM implementations, ensuring a smooth and timely transition for customers. 
• Collaborate closely with cross-functional teams to deliver a seamless onboarding experience. 
• Provide expert guidance on system configuration, best practices, and industry-specific solutions. 
• Manage and resolve technical challenges, ensuring customers receive the best possible support. 
• Work with a variety of technologies and integrations to enhance existing products and create new features. 
• Serve as a trusted advisor to customers, helping them maximize the value of our CRM solutions. 
• Continuously expand your product knowledge, staying up to date with industry trends and system enhancements. 
• Support strategic and high-value customers, ensuring their unique needs are met with tailored solutions. 

Your skills and experience will include:

Required:

• 1-3 years of CRM experience, ideally in the hospitality sector. 
• Familiarity with SaaS platforms and a solid understanding of the hospitality sector. 
• Strong analytical and problem-solving skills, with the ability to think critically and adapt quickly. 
• Ability to manage multiple projects while aligning with client goals and internal priorities. 
• Excellent communication skills and a collaborative, team-first mindset. 
• Self-motivated, positive, and goal-oriented – you take ownership and drive results.  

Preferred Qualifications:

• Bachelor’s Degree in Marketing, Hospitality, or related field. 
• Knowledge of hospitality or distribution technology (CRS, PMS, booking systems, etc.) is advantageous. 
• Experience working with or developing software solutions for the hospitality industry. 
• Familiarity with project management software or CRM platforms. 

Location: Candidates must reside within the Eastern or Central time zones to ensure alignment with our core business hours and effective collaboration with our team.
 

Work Authorization: Candidates must be authorized to work in the U.S. without employer sponsorship for this opportunity.

What does Access offer you?

We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference.

If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more:

• 22 days paid time off
• 11 company paid holidays
• Medical, dental & vision insurance
• 401(k) with 5% company match
• Short-term and long-term disability insurance
• Parental leave for birthing and non-birthing parents
• Flexible work environment

Compensation: The anticipated base salary range for this position is $50,000 to $65,000 annually, with additional On Target Earnings (OTE). Final compensation will be determined based on a variety of factors, including location, qualifications, experience, and skill set. Any compensation outside the stated range will be determined in accordance with applicable laws and company policy.

The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.