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Consultant Manager

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Consultant Manager

Posted 9 days ago

Consultant Manager – (ERP Core - Romania) Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Healthcare, to Education, to Not for Profit’s to private care providers, and many more. We're passionate about helping our customers stay one step ahead of the encounters facing their industry and business, currently helping over 75,000 customers to have the freedom to do more. In Romania we are proud to have more than 950 tech and software business specialist working in Timisoara and around the country and we are not stopping here. About you: • Drive great customer outcomes, with a strong ability to build rapport with clients and colleagues. • You will be able to demonstrate and articulate the value of Access solutions. • You will have a strong commercial understanding and be able to negotiate, handle objections, and communicate the value Access products and services bring to clients. • Have experience of managing a Services Delivery team made up of remote and office based resources in multiple countries • Have strong English language written and oral communication skills • Be a great internal collaborator, building great relationships across functions such as sales, product, customer success, support, and engineering. • You are curious, always learning, keeping up with industry trends, and pro-actively updating your industry and product knowledge. Day-to-day, you will: • Be responsible for team’s objectives including adherence to standard methodologies, Billable Utilization, Revenue, Margin, NPS and employee engagement. • Forecast and be responsible for the revenue generated by your team • Support and promote the generation of Self Generated service orders from within the team • Be a natural ‘go-to’ person for direct team members while also acting as local Service Delivery champion for Romania based resources delivering work for ERP division, assisting with alignment to division goals, priorities and expectations and supporting development of highly connected and inclusive divisional team. • Own and contribute to the Division’s strategic objectives. • Define and review Employee Success Plans with team members. • Mentor and develop team members. • Resolve issues within the team, creating a positive working environment supporting diversity and inclusion. • Be an escalation point for, especially for clients. Taking ownership of and resolving issues. • Partner with Sales, Engineering, and Product departments, as well as other Customer Success functions, to achieve strategic objectives. • Contribute to and assist with the deployment and adoption of new or improved business processes. • Lead by example, instilling company values throughout your team. • Help with the reduction of Churn Your skills and experiences might also include: • Previous experience of managing a team made up of remote and office based resources in multiple countries • Prior software or consulting/project management experience; preferably in the ERP space and / or in the Waste and Recycling management industry • Ability to engage and influence key stakeholders from a wide range of roles and seniority both within Access and our client base. • Understanding of project delivery, and able to demonstrate project leadership, continuous process improvement, and client focus. • Ability to deal with conflicts, seeking and implementing resolutions. • Act with integrity, loyalty, and honesty. • Able to manage time to meet deadlines under pressure and with demanding workload. • Worked in a fast growth, high pace environment and track record of contributing to the development of the function alongside ensuing high quality customer delivery. What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), you’ll receive life insurance and private medical assurance, dental discounts, International Employee Assistance Program, sport activities coverage, meal tickets and Christmas Bonus. We pride ourselves on being an organisation that gives back so you’ll also have a charity day you can take to support something that matters to you. Work life balance is critical for us too, so for every 6 years of service you can benefit from a 6 weeks Sabbatical. In Access it pays to have friends – we have a referral bonus in place for every candidate you recommend that is not in our recruitment process or data base, you will be rewarded with a bonus after 3 months of employment. At Access we’re all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn’t match perfectly, we’d still love to hear from you. You might just be who we are looking for. We love the fact that we’re all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it’s just more fun! What’s holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.