We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.   Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?  We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.  On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.   About you: You’re a dynamic and experienced Account Manager, responsible for nurturing and growing relationships with our key clients. You’ll be the primary point of contact for client inquiries, issues and escalations – driving satisfaction and retention. In this key role, you’ll also focus on finding new business and cross-selling opportunities and maintaining existing client relationships. Day-to-day, you will be focused on:  • Understanding client needs, proactively identifying solutions, along with developing strong productive relationships. • Collaborating with internal teams to ensure needs are met for clients – conducting regular business meetings to review performance, opportunities and addressing challenges. • Achieving targets & growth objectives, monitoring account health – taking proactive measures to mitigate risks and prevent churn. • Preparing and delivering presentations, proposals and reports, whilst staying up to date on industry trends and best practices, to provide strategic guidance to clients. Your skills and experiences might also include:   • Account Management experience, or a similar sales/customer service role within the IT or SaaS industry. • Familiarity with CRM software and other relevant tools, and an ability to confidently manage multiple client accounts, using strong problem-solving skills and a proactive approach. • An ability to thrive in a fast-paced, dynamic environment, with excellent communication skills and a persuasive and compelling mindset expressing ideas and concepts • A Bachelors degree in Business Administration, Marketing or a related field or equivalent experience. What are we all about?  The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.   Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.  Love Work. Love Life. Be You.